Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Extracurricular activities
Timeline
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Griffin Trout

Louisville,KY

Summary

Dynamic and dedicated professional with extensive experience in customer service, excelling in communication and problem-solving. Proven ability to enhance guest satisfaction through effective communication and attention to detail. Skilled in order taking and data analysis, consistently improving service quality and operational efficiency in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Restaurant Waiter

Vida Taco Bar
04.2024 - Current
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.

Food Runner

Vida Taco Bar
04.2023 - 05.2024
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.

Busser

Donnely's Dockside
05.2021 - 04.2023
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Trained new staff in bussing and cleaning procedures.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.

Education

High School Diploma -

Broadneck High School
Arnold, MD
05-2024

Skills

  • Customer service

  • Order taking

  • Service quality

  • Problem-solving

  • Guest engagement

  • Attention to detail

  • Data analysis

  • Time management

  • Pivot tables

  • Excel shortcuts

  • Sorting data

  • Data validation

  • Lookup functions

  • Filtering data

  • Conditional formatting

Affiliations

Sigma Phi Epsilon

Certification

  • Microsoft Office Specialist: Excel Associate (Office 2019), Microsoft
  • Enterprise Design Thinking Practitioner, IBM

Extracurricular activities

I'm a member of the Sigma Phi Epsilon Fraternity at University of Louisville, participant in RaiseRed, and film promotional videos for small businesses.

Timeline

Restaurant Waiter

Vida Taco Bar
04.2024 - Current

Food Runner

Vida Taco Bar
04.2023 - 05.2024

Busser

Donnely's Dockside
05.2021 - 04.2023

High School Diploma -

Broadneck High School

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