Griffin Trout
Louisville,KY
Summary
Dynamic and dedicated professional with extensive experience in customer service, excelling in communication and problem-solving. Proven ability to enhance guest satisfaction through effective communication and attention to detail. Skilled in order taking and data analysis, consistently improving service quality and operational efficiency in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Vida Taco Bar
Annapolis, MD
04.2024 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
Food Runner
Vida Taco Bar
Annapolis, MD
04.2023 - 05.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
Busser
Donnely's Dockside
Arnold, MD
05.2021 - 04.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
Education
High School Diploma -
Broadneck High School
Arnold, MD05-2024
Skills
- Customer service
- Order taking
- Service quality
- Problem-solving
- Guest engagement
- Attention to detail
- Data analysis
- Time management
- Pivot tables
- Excel shortcuts
- Sorting data
- Data validation
- Lookup functions
- Filtering data
- Conditional formatting
Affiliations
Sigma Phi Epsilon
Certification
- Microsoft Office Specialist: Excel Associate (Office 2019), Microsoft
- Enterprise Design Thinking Practitioner, IBM
Extracurricular activities
I'm a member of the Sigma Phi Epsilon Fraternity at University of Louisville, participant in RaiseRed, and film promotional videos for small businesses.
Timeline
Restaurant Waiter
Vida Taco Bar
04.2024 - Current
Food Runner
Vida Taco Bar
04.2023 - 05.2024
Busser
Donnely's Dockside
05.2021 - 04.2023
High School Diploma -
Broadneck High School