Summary
Overview
Work History
Education
Skills
Timeline
Generic

Griffin Wray

Colorado Springs,United States

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Friendly, with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Prioritizing both efficiency and strong customer connections, providing not only efficient work, but work done with care.

Overview

6
6
years of professional experience

Work History

Program Logistics Support Assistant

Pikes Peak Library District
02.2024 - Current
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Scheduled meeting room reservations for patrons of the Library.
  • Analyzed reservation requests to ensure patron satisfaction, and then approved said requests once requirements were met.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Created detailed rubrics to help patrons and employees in operating the meeting rooms
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Maintained meeting rooms to ensure patron satisfaction.
  • Organized resources, records and personnel to accomplish aggressive targets.
  • Setting up rooms for patrons to use.
  • Coordinated schedules and timelines for events.
  • Arranged availability of audio-visual equipment, transportation and displays for various types of events.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Streamlined registration processes for increased efficiency and improved participant experience.
  • Sought feedback to improve quality of events in the future.
  • Implemented protocols and procedures to effectively manage planning process.

Barista

Starbucks
07.2021 - 10.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service. Sometimes during 1,000 dollar hours, that would be managed quickly and with good service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Used POS system to accurately enter orders and process payments.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Paid attention to detail while completing assignments.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.

Front End Food Cashier

Chick-fil-A
12.2018 - 07.2021
  • Operated and sanitized kitchen and food preparation equipment.
  • Engaged customers to help create superior food and beverage experience.
  • Utilized product knowledge of foods and beverages to make suggestions to customers.
  • Provided correct change to customers while following cash handling policies and procedures.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register to record transactions accurately and efficiently.
  • Processed refunds and exchanges in accordance with company policy.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Collaborated in professional team to solve workflow issues.

Education

High School Diploma -

Rampart High School
Colorado Springs, CO
05.2020

Skills

  • Food preparation and safety
  • Exceptional customer service
  • Point of sale operation
  • Sales expertise
  • Adaptive and creative
  • Cash Handling
  • Opening and closing duties
  • Performance improvement
  • Event Planning
  • Meeting Scheduling
  • Data Confidentiality
  • Computer Skills
  • Innovation and Creativity

Timeline

Program Logistics Support Assistant

Pikes Peak Library District
02.2024 - Current

Barista

Starbucks
07.2021 - 10.2023

Front End Food Cashier

Chick-fil-A
12.2018 - 07.2021

High School Diploma -

Rampart High School

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Griffin Wray