GRIMALDI RODRIGUEZ
South Windsor
Summary
Experienced professional with over 25 years in customer satisfaction, showcasing proven leadership and organizational skills. Expertise includes business administration, financial management, international accounts management, and notable achievements as a top 5 business manager in the district with high quarterly sales for 4 consecutive years. Possesses expert knowledge in customer service, sales, finance, bookkeeping, staff management and training, marketing, team leadership, payroll deductions, account management, project management, and office administration.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
Eversource
03.2021 - Current
- Answers customer telephone, mail, e-mail, and other requests, inquiries, and complaints regarding service and billing and accounting matters.
- Performs outbound calling as required.
- Works with walk-in customers as necessary.
- Analyzes causes of complaints and resolves customer dissatisfaction.
- Initiates service on new accounts, reconnections and disconnections, and transfer of billing responsibility.
- Reviews customer records, billing and error reports and returned bills; investigates errors and invalid meter reading and billing conditions and makes correcting entries as required.
- Explains billing methods, rate schedules, amounts of bills, status of accounts, and collections procedures.
- Explains customer payment options.
- Processes trouble and emergency calls; research inquiries related to trouble and emergency calls.
- Explains restructuring billing and customer options.
- Initiates credit and collection action on delinquent accounts and extends payment of delinquent accounts within authorized limits.
- Explains Conservation and Load Management programs.
- Assists customers with web transactions.
- Analyzes and investigates discrepancies in customer accounts.
- Works on special projects as assigned.
- Assists in the instruction and training of new and/or less experienced representatives as required.
- Supports company initiatives and promotions.
- Participate in mandatory overtime, including holidays and weekends, as needed. This may also include on call standby duty.
- Calls in crews outside of normal business hours; dispatches crews via 2-way radio; and competes electronic mail logs for all such activities.
Office manager
GR Interior Services LLC.
10.2013 - 10.2021
- Create and maintain QuickBooks online company data.
- Perform banking functions as required.
- Manage the daily operation of the business and work on daily project coordinating.
- Performing office duties and currently managing 14 employees.
- Responsible for marketing, bookkeeping and weekly company payroll.
- Scheduling agendas, daily work schedules, deliveries.
CSR / International Acct Mgr.
FLIR Commercial Systems, Inc.
07.2008 - 06.2018
- Accurate and efficient order entry of purchase order, product and pricing information using ERP system.
- Provided excellent customer service to US and International accounts in a fast-paced environment.
- Responsible for providing quotes and product availability to customers.
- Process special program orders to carry out sales initiatives.
- Addressed order entries errors in a timely matter.
- Actively utilized established methods and processes to resolve customers’ disputes and issues through to completion. Entry of RMAs.
- Work with credits, logistics and Global Trade Compliances department to resolve outstanding issues.
- Adhere to current Global Trade Compliance requirements regarding product exports.
- Support Marketing and field sales with request for demo equipment.
- Responsible for creating and maintaining complete and accurate customer information in ERP system.
Universal Representative Sr. (Bilingual & International calls)
Polaroid
09.1997 - 07.2008
- Manage semi-monthly open order reports.
- Generating all credit memos related to allowances and working directly with Credit Managers to release credit holds.
- Process orders, returns, credits and debits using SAP.
- Resolve ordering issues working with sales reps, product planners & managers, credit managers, warehouse personnel.
- Research and resolve on-going customer issues.
- Forward misdirected foreign correspondence to the appropriate worldwide Polaroid office for customer handling.
Store Manager
Fayva Shoes
09.1993 - 01.1996
- Responsible for managing 7-10 store employees, training new employees, performance evaluation, scheduling, assigning duties, responsibilities and running day to day operations.
- Responsible for maintaining overall culture of the store and to ensure the staff embraces store goals.
- Operate organization standards of the store implementing the marketing, advertising and financial strategies directly to the district manager.
- Operated and managed close-out of cash register and store as well as review daily, weekly and quarterly financial data of the store.
- Display set-ups throughout the store. Worked with shipments.
- Managed sales discrepancies and assisted customers.
Education
Computer Ed Institute - Computer training
Computer Ed Institute
Lowell, MA01.2004
Middlesex Community College - Business Admiration
Middlesex Community College
Lowell, MA01.1997
High School Diploma - undefined
Jardines De Ponce
Ponce, PR01.1993
Skills
- Bilingual in Spanish and English
- Microsoft Expert
- ERP (SAP) experience
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Eversource
03.2021 - Current
Office manager
GR Interior Services LLC.
10.2013 - 10.2021
CSR / International Acct Mgr.
FLIR Commercial Systems, Inc.
07.2008 - 06.2018
Universal Representative Sr. (Bilingual & International calls)
Polaroid
09.1997 - 07.2008
Store Manager
Fayva Shoes
09.1993 - 01.1996
Middlesex Community College - Business Admiration
Middlesex Community College
High School Diploma - undefined
Jardines De Ponce
Computer Ed Institute - Computer training
Computer Ed Institute
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