Carissa De Peralta Grindstaff
Falls Church,VA
Summary
Highly experienced Administrative Assistant with over 10 years of expertise in administrative support and customer service. Proficient in Microsoft Office Suite (Word, Advanced Excel, PowerPoint) and Adobe, with a track record of providing high-quality clerical and technical support. Known for being dependable, enthusiastic, and resourceful, with a strong work ethic and excellent communication skills. Proficient at problem-solving, multitasking, and working well under pressure. Demonstrates strong organizational skills, effective time management, and the ability to handle sensitive information with discretion. A team player who is approachable and welcoming, committed to creating a positive and efficient workplace environment.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Embassy Of The Republic Of Mozambique
10.2019 - Current
- Concierge-Level Service: Offer personalized assistance to clients, guests, and diplomats by promptly addressing inquiries, providing accurate information, and ensuring their needs are met with professionalism and courtesy.
- Cross-Training and Adaptability: Demonstrate versatility and readiness to handle various tasks, including visa handling, in the absence of the Consular Assistant, showcasing a commitment to maintaining operations continuity.
- Efficient Financial Management: Ensure the embassy's financial integrity by managing billing processes accurately and promptly, contributing to effective financial administration.
- Security and Facility Management: Maintain a safe and orderly environment within the embassy, overseeing building logs, and implementing security measures to uphold the safety and security of all occupants.
- Communication Facilitation: Facilitate efficient communication by sorting and directing mail and emails, managing phone systems, and ensuring messages are relayed promptly to the appropriate recipients.
- Hospitality and Guest Relations: Create a welcoming atmosphere for guests, providing a hospitable experience and attending to their needs to ensure their comfort and satisfaction.
- Administrative Support: Offer comprehensive administrative support by managing phone systems, maintaining cleanliness and orderliness, and providing technical assistance for computer-related issues, thus contributing to the smooth functioning of daily operations.
- Technical Proficiency: Utilize technical skills to provide support for computer-related issues, set up meeting rooms, and assist with presentations, demonstrating proficiency in technology and contributing to the efficiency of embassy operations.
- Travel and Event Coordination Expertise: Possess extensive knowledge and experience in booking hotels, flights, and events, ensuring seamless travel and event arrangements for clients and colleagues.
Front Desk Receptionisy/ Encoder/Customer Service Representative
Atlas Visa Services
04.2019 - 10.2019
- Client-Centric Service: Demonstrated a commitment to meeting clients' needs by addressing all their questions and providing assistance throughout the visa application process.
- Visa Application Expertise: Utilized knowledge and expertise to guide clients through the visa application process for various countries, ensuring they understand requirements and submit accurate documentation.
- Communication and Transparency: Maintained open lines of communication with clients, keeping them informed about the status of their applications and any updates throughout the process.
- Efficient Billing and Fee Management: Managed billing processes effectively, ensuring accurate collection and charging of fees for the services provided, thus maintaining financial transparency and integrity.
- Attention to Detail: Paid meticulous attention to detail when assisting clients with their applications, ensuring accuracy and completeness to enhance the likelihood of successful outcomes.
- Timely Assistance: Provided timely assistance to clients, recognizing the importance of prompt support in navigating the complexities of visa applications and passport issuance.
Senior Data Product Data Analyst
Depository Trust Clearing Corporation
03.2013 - 03.2018
- Project Support: Provide day-to-day support for project-specific terms, working closely with Regional Product Managers, Delivery Managers, Product Managers, and Global Managers to ensure smooth execution and adherence to project requirements.
- Data Analysis and Reporting: Assist Regional Managers in analyzing product management business aspects through metrics and reporting. Produce timely and quality reports and deliverables, utilizing data to provide insights and recommendations for improvement.
- Client Relationship Management: Establish and maintain client contact care and knowledge management systems, assisting clients with understanding their metrics, identifying areas for improvement, and providing actionable recommendations to enhance their performance.
- Outage Coverage and Deployment Support: Manage outage coverage, particularly during the deployment of new clients, ensuring minimal disruption to operations. Provide support in submitting requests and implementing applicable recommendations to enhance metric reports for clients.
- Collaborative Approach: Collaborate with various stakeholders, including Regional Product Managers, Delivery Managers, Product Managers, and Global Managers, to address client benchmark-related issues and process information about fund strategies, acceptable methods, and techniques.
- Timeliness and Quality: Prioritize the timely production of reports and deliverables while maintaining the quality and accuracy of data. Ensure that all client benchmarks and issues are addressed promptly and effectively to maintain client satisfaction.
- Continuous Improvement: Proactively seek opportunities to improve processes, systems, and client interactions, contributing to the overall efficiency and effectiveness of product management operations.
Education
Bachelor of Science - Nursing
Philippine Women’s University Manila Philippines
Philippines 09.2009
Skills
- Administrative Support: High-quality clerical and technical assistance
- Customer Service Excellence: Qualified and experienced in customer service
- Software Proficiency: Microsoft Office Suite (Word, Advanced Excel, PowerPoint) and Adobe
- Dependability and Enthusiasm: Reliable and energetic in all tasks
- Adaptability: Easily adjusts to new environments and workplaces
- Problem Solving: Effective and innovative solutions to challenges
- Team Player: Works well within a team and fosters collaboration
- Pressure Management: Thrives under pressure and meets deadlines
- Communication Skills: Excellent written and verbal communication
- Organizational Skills: Well-organized, proficient in file management
- Privacy and Discretion: Sensitive handling of confidential information
- Time Management: Efficient in managing time and identifying work priorities
- Research Skills: Strong capability to conduct thorough research
- Multitasking: Skilled in handling multiple tasks simultaneously
- Approachable Attitude: Warm and welcoming demeanor towards colleagues and clients
Timeline
Front Desk Receptionist
Embassy Of The Republic Of Mozambique
10.2019 - Current
Front Desk Receptionisy/ Encoder/Customer Service Representative
Atlas Visa Services
04.2019 - 10.2019
Senior Data Product Data Analyst
Depository Trust Clearing Corporation
03.2013 - 03.2018
Bachelor of Science - Nursing
Philippine Women’s University Manila Philippines
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