Grisbeth Hernandez
Duluth,GA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for being reliable and adaptable with excellent communication, and teamwork and problem solving skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Business Development Team Lead
Curry Honda
12.2019 - 06.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Initiated customer outreach regarding service needs in order to establish service appointments
- Responded to customer inquiries & leads both by telephone and email.
- Utilized CRM systems proficiently to track customer interactions, ensuring accurate records for future reference and followups.
- Collaborated with team members to streamline processes and improve overall service efficiency & meet monthly labor sales goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Implemented upselling techniques to increase revenue.
Receptionist Administrator
Real Services LLC Insurance Broker & Accountant
08.2015 - 12.2019
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
High School Diploma -
Riverwood International Charter School
Sandy Springs, GA05.2013
Skills
- Problem-solving
- Customer service
- Fluent bilingualism (English & Spanish)
- Verbal and written communication
- Team leadership
- Client relationship building
Timeline
Business Development Team Lead
Curry Honda
12.2019 - 06.2024
Receptionist Administrator
Real Services LLC Insurance Broker & Accountant
08.2015 - 12.2019
High School Diploma -
Riverwood International Charter School
Similar Profiles
Emelyn Keraskes-WilsonEmelyn Keraskes-Wilson
Administrative Assistant at Curry HondaAdministrative Assistant at Curry Honda
Andrew EllsworthAndrew Ellsworth
Automotive Master Technician at Curry HondaAutomotive Master Technician at Curry Honda
Grisbeth HernandezGrisbeth Hernandez
Business Development Team Lead at Curry HondaBusiness Development Team Lead at Curry Honda
Ngozi NnawuleziNgozi Nnawulezi
Certified Nursing Assistant at Golden Home ServicesCertified Nursing Assistant at Golden Home Services
Melanie MartinezMelanie Martinez
Server at Taichi Bubble TeaServer at Taichi Bubble Tea