Grisel Henriquez
Fort Pierce,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Dynamic professional with a proven track record at KinderCare Learning Centers, excelling in classroom management and customer service. Skilled in fostering student engagement and resolving customer complaints with empathy, significantly enhancing satisfaction. Demonstrates exceptional problem-solving abilities and active listening, adept at creating positive outcomes in high-stress situations.
Overview
13
13
years of professional experience
Work History
Teacher's Assistant
KinderCare Learning Centers
2023.08 - 2023.12
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
Customer Service Representative
Telecomunicaciones Movilnet, C.A
2010.08 - 2017.10
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelors - Education
Unefa
Venezuela07.2009
Skills
- Classroom Management
- Materials Preparation
- Student Engagement
- Class coordination
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Payment Processing
- Follow-up skills
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Teacher's Assistant
KinderCare Learning Centers
2023.08 - 2023.12
Customer Service Representative
Telecomunicaciones Movilnet, C.A
2010.08 - 2017.10
Bachelors - Education
Unefa
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