Grisel Mass
Camden,USA
Summary
Dedicated professional in healthcare operations, combining expertise in supply chain management, safety compliance, and customer service excellence. Proven ability to streamline inventory processes and create secure environments, while mentoring teams to achieve high standards of operational performance and patient satisfaction.
Overview
19
19
years of professional experience
Work History
SUPPLY TECHNICIAN SUPERVISOR
Cooper University Hospital
Camden, New Jersey
01.2017 - 04.2026
- Supervised daily procurement, receipt, stocking, and distribution of medical supplies across departments.
- Coordinated with multiple departments to secure timely availability of supplies, improving overall operational workflow.
- Developed and implemented inventory control procedures, reducing waste and optimizing stock management.
- Monitored inventory levels and resolved discrepancies, ensuring accurate reporting and accountability.
- Trained and mentored new employees to foster team collaboration and improve workflow consistency.
Safety and Security Officer
Cooper University Hospital
Camden, New Jersey
01.2013 - 01.2017
- Secured environment for patients, staff, and visitors through vigilant monitoring.
- Controlled access points and monitored surveillance systems, enhancing overall facility safety.
- Responded promptly to incidents, documenting reports and liaising with emergency services.
- Managed visitor inquiries and delivered prompt service, improving visitor experience.
CUSTOMER SERVICE REPRESENTATIVE
HMSHost
Cherry Hill, New Jersey
10.2011 - 02.2013
- Resolved customer complaints promptly, contributing to high-quality service and increased customer satisfaction.
- Leveraged comprehensive product knowledge to guide customer inquiries, enabling informed decisions and enhancing customer experience.
- Trained new staff on customer service protocols, improving adherence to procedures and increasing team readiness.
ADMINISTRATIVE ASSISTANT
Leap Academy University Charter School
Camden, New Jersey
12.2006 - 08.2010
- Coordinated faculty meeting and student event schedules to enhance communication and optimize time management.
- Organized and maintained student records while safeguarding confidentiality of sensitive information.
- Updated and managed data in spreadsheets using Microsoft Excel to ensure accurate and reliable record-keeping.
Education
High School Diploma -
Camden County Vocational & Technical School
Sicklerville, NJMedical Billing & Coding -
Anthem Institute
Cherry Hill, NJSkills
- Supply chain management
- Inventory management
- Inventory and stock control
- Logistics coordination
- Operations coordination
- Safety compliance
- Customer service
- Cross-functional collaboration
- Team leadership
- Conflict resolution
Timeline
SUPPLY TECHNICIAN SUPERVISOR
Cooper University Hospital
01.2017 - 04.2026
Safety and Security Officer
Cooper University Hospital
01.2013 - 01.2017
CUSTOMER SERVICE REPRESENTATIVE
HMSHost
10.2011 - 02.2013
ADMINISTRATIVE ASSISTANT
Leap Academy University Charter School
12.2006 - 08.2010
High School Diploma -
Camden County Vocational & Technical School
Medical Billing & Coding -
Anthem Institute