Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Receptionist

Grisel Rivera

Newport,RI

Summary

Professional with strong experience in housekeeping management, ensuring efficient and high-quality cleaning operations. Skilled in team collaboration, adaptability, and problem-solving to achieve optimal results. Competent in inventory management, scheduling, and maintaining high cleanliness standards. Known for reliability and effectiveness in meeting changing needs.

Overview

8
8
years of professional experience

Work History

Housekeeping Coordinator

The Vanderbilt Auberge Resorts
01.2025 - 06.2025
  • Communicated repair needs to maintenance staff.
  • Completed schedules, shift reports, and other business documentation.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Conducted regular room inspections to ensure adherence to cleanliness standards, resulting in higher guest satisfaction ratings.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.

Customer Service Representative

LinkActiv Group (Remote)
12.2022 - 06.2024
  • Responded to customer requests for products, services, and company information.
  • Improved efficiency with implementation of new CRM software, leading to faster query resolution.
  • Fielded customer complaints, escalating complex issues to management for resolution.
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.

Housekeeping & Laundry Manager

Heatherwood Rehab & Health Center
06.2017 - 06.2022
  • Implemented cost-saving initiatives by reducing waste and optimizing equipment usage.
  • Fostered an inclusive work environment by promoting open communication among team members.
  • Managed inventory and supplies, ensuring adequate stock levels for uninterrupted operations.
  • Developed quality control measures to maintain high standards of cleanliness and presentation.
  • Monitored budget expenditures closely to ensure adherence to financial targets while maintaining service quality levels.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with clients.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.

Education

Certificate - Office Secretary

International Junior College
Humacao, Puerto Rico

Skills

  • Cleaning practices
  • Task assignment
  • Effective communication
  • Team coordination
  • Attention to detail
  • Multitasking
  • Time management
  • Staff evaluations

Accomplishments

  • Supervised team of 10-12 staff members.
  • Resolved product issue through consumer testing.
  • Achieved positively through effectively helping with good cleanliness & sanitation.
  • Documented and resolved problems causing long delivery times.

Languages

Spanish
Native or Bilingual

Timeline

Housekeeping Coordinator

The Vanderbilt Auberge Resorts
01.2025 - 06.2025

Customer Service Representative

LinkActiv Group (Remote)
12.2022 - 06.2024

Housekeeping & Laundry Manager

Heatherwood Rehab & Health Center
06.2017 - 06.2022

Certificate - Office Secretary

International Junior College

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