Griselda Acosta
Addison,IL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Office Manager
American Diesel Tube Corporation
05.2010 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Pharmacy Technician Assistant
Home Town Pharmacy
08.2007 - 03.2010
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Assisted pharmacy staff with preparing medications and filling orders.
- Merchandised over-the-counter goods and rotated stock.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Updated computer system with current customer, payment and inventory information.
- Supported operations with filing, copying and faxing.
- Verified order information against computer database.
- Completed and filed documentation for insurance, store and liability purposes.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Set up and modified patient profiles to include current medications and insurance details.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Managed opening and closing duties for pharmacy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Education
Certificate - Immigration Paralegal
Virtual Firm Consulting
Texas 11.2023
Certificate - Accounting
College of DuPage
Glen Ellyn, IL05.2013
High School Diploma -
Addison Trail HS
Addison, IL12.2000
Skills
- Data Entry
- Customer Service
- Supply Management
- Administrative Support
- Billing
- Compliance Monitoring
- Inventory Control
- Office Management
- Workflow Planning
- Excellent Multi-Tasking Ability
- Strategic Planning
- Scheduling
- Customer Relations
- Policy and Procedure Modification
- Report Preparation
- Office Administration
- Business Administration
- Scheduling and Calendar Management
- Relationship Building
- Workflow Optimization
- Organizational Skills
- Clerical Support
- Account Reconciliation
- Clear Oral/Written Communication
- Mail Handling
- Database Administration
- Performance Improvement
- Report Writing
- Documentation and Control
- Meeting Planning
- Record Keeping
- Vendor Relations
- Scheduling Coordination
- Data Analysis
- Time Management
- Payroll Processing
- Inventory Management
- Decision Making
- Schedule Management
Photography, and Working out
I love taking photos, always have. I take some portrait photography for family and friends, but I love taking action photos of sports.
I have always loved working out, but recently is when I started doing it more consistent.
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
American Diesel Tube Corporation
05.2010 - Current
Pharmacy Technician Assistant
Home Town Pharmacy
08.2007 - 03.2010
Certificate - Immigration Paralegal
Virtual Firm Consulting
Certificate - Accounting
College of DuPage
High School Diploma -
Addison Trail HS
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