Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Griselda Aguilar

San Antonio,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

27
27
years of professional experience

Work History

Support Staff Member

Jubilee Westwood
San Antonio, TX
01.2024 - Current
  • Provided individualized instruction to meet the needs of all students.
  • Encouraged critical thinking skills and problem-solving strategies among students.
  • Maintained a safe and orderly learning environment for all students.
  • Monitored student behavior in classrooms, hallways, cafeteria, and playgrounds.
  • Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
  • Used videos, lectures and moderated discussions to engage students during class.

Team Leader

Wal-Mart Supercenter
San Antonio, TX
05.2020 - Current
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Conducted regular performance reviews to assess individual team member progress.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Established clear expectations for employees, providing guidance when needed.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Ensured compliance with all safety regulations in the workplace.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

Home Health Care Provider

SupercenterUresti Senior Assistance
San Antonio, TX
10.2018 - Current
  • Provided in-home care to elderly and disabled patients, including assistance with daily living activities such as bathing, dressing, grooming, meal preparation, and medication management.
  • Assessed patient conditions by monitoring vital signs and tracking changes in health status.
  • Coordinated transportation services for medical appointments or other errands.
  • Communicated regularly with physicians regarding patient care and progress.
  • Accompanied patients to medical appointments to ensure understanding of physician instructions and appropriate follow-up care.
  • Maintained accurate records of patient assessments, treatments, medications, and changes in condition.
  • Administered prescribed medications according to physician orders while documenting dosage amounts and times taken.
  • Monitored nutrition intake levels by preparing meals based on dietary requirements and restrictions.
  • Provided emotional support to patients dealing with illness or disability challenges.
  • Managed supplies inventory by ordering necessary items when needed.
  • Kept abreast of changing regulations related to home health services provision.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Prepared meals and snacks to meet individual nutritional requirements.

Technical Support Representative

Real Time Technologies Inc
San Antonio, TX
08.2019 - 05.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Answered daily calls per shift to assist with customer questions and concerns.
  • Identified issues with existing systems or processes that could be improved upon in real time.

Sales Representative

Metro by T-Mobile
San Antonio, TX
10.2015 - 08.2019
  • Created successful strategies to develop and expand customer sales.
  • Greeted customers, provided information about products and services.
  • Explained features of cell phones to potential buyers and answered questions.
  • Demonstrated how to use new phone models and accessories.
  • Assisted customers in selecting a phone plan that best suited their needs.
  • Verified customer's identity before activating new devices.
  • Processed payments for purchases using cash, credit cards or other payment methods.
  • Provided technical support to customers with existing devices and troubleshooted issues they were having.
  • Advised customers on additional products such as insurance plans, chargers, cases.
  • Worked closely with team members to ensure all customer requests were fulfilled quickly and accurately.
  • Followed up with customers after purchase to ensure satisfaction with product and service received.
  • Attended training sessions to stay abreast of new technology trends related to cell phones and accessories.
  • Managed store displays ensuring that items were properly labeled and attractively presented.
  • Answered store and merchandise questions and led customers to wanted items.
  • Computed purchases and received and processed cash or credit payment.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Cleaned shelves, counters and tables to maintain organized store.

Health Care Provider

Axiom
Eagle Pass, TX
05.2013 - 12.2015
  • Assessed patient conditions by monitoring vital signs and tracking changes in health status.
  • Coordinated transportation services for medical appointments or other errands.
  • Accompanied patients to medical appointments to ensure understanding of physician instructions and appropriate follow-up care.
  • Maintained accurate records of patient assessments, treatments, medications, and changes in condition.
  • Performed light housekeeping tasks related to the safety of the patient's environment.
  • Administered prescribed medications according to physician orders while documenting dosage amounts and times taken.
  • Provided emotional support to patients dealing with illness or disability challenges.
  • Managed supplies inventory by ordering necessary items when needed.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Assisted with client personal care needs to foster independence and well-being.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Prepared meals and snacks to meet individual nutritional requirements.

Night Shift Manager

Taco Bell
Eagle Pass, TX
06.1997 - 05.2008
  • Supervised the team to ensure customer service standards were met.
  • Ensured all areas of the store were properly staffed during night shifts.
  • Prepared weekly reports detailing sales figures, labor costs, inventory levels.
  • Conducted regular audits of cash registers to verify accuracy of transactions at close of business each day.
  • Managed restocking, cleaning and organizing of customer-facing and back-end areas.
  • Reviewed register count and bank deposits for proper amounts of currency.
  • Scheduled cleaning and maintenance for rooms and equipment.

Education

GED -

Eagle Pass Extension Center
Eagle Pass, TX
06-2011

Skills

  • Opening and Closing Procedures
  • Microsoft Office
  • Client Transportation
  • Support Services
  • Customer Service
  • Data Entry
  • Cash Deposit Preparation
  • Customer Assistance
  • Cash Handling
  • Retail Merchandising
  • Payment Processing
  • Ability to Lift 40 Pounds
  • Safety and Cleanliness Standards
  • Sales and Promotions
  • Customer Needs Assessment
  • Staff Support
  • Medication Administration
  • Preventative Care
  • Coaching
  • Onboarding and Orientation
  • Leadership
  • Team Motivation
  • Sales Expertise
  • Safety
  • Client Support
  • Student Engagement
  • Classroom Instruction
  • Lesson Planning
  • Motivating Students
  • Effective Listening
  • Curriculum Development

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Support Staff Member

Jubilee Westwood
01.2024 - Current

Team Leader

Wal-Mart Supercenter
05.2020 - Current

Technical Support Representative

Real Time Technologies Inc
08.2019 - 05.2020

Home Health Care Provider

SupercenterUresti Senior Assistance
10.2018 - Current

Sales Representative

Metro by T-Mobile
10.2015 - 08.2019

Health Care Provider

Axiom
05.2013 - 12.2015

Night Shift Manager

Taco Bell
06.1997 - 05.2008

GED -

Eagle Pass Extension Center

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Griselda Aguilar