Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
References
Timeline
Generic

Griselda Altamirano

Tucson,AZ

Summary

With a proven track record at Sunnyside Head Start, I excel in training and mentoring staff to enhance team development and foster strong family relations. Leveraging skills in licensing management and emergency response, I've significantly improved operational efficiency and customer satisfaction, demonstrating exceptional leadership and problem-solving abilities.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Center Director

Sunnyside Head Start
Tucson, AZ
12.2015 - 01.2025
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Oversaw recruitment, hiring, training and supervision of staff members.
  • Resolved customer complaints in an effective manner while maintaining quality standards.
  • Maintained compliance with legal requirements and applicable guidelines.
  • Conducted regular staff meetings to discuss department objectives and goals.
  • Created marketing materials such as brochures, flyers and posters promoting activities hosted by the center.
  • Collected customer fees, managed DES billing, and provided complete receipt documentation.
  • Provided guidance on professional development opportunities for staff members.
  • Developed and deepened relationships with center children and families.
  • Ensured compliance with local, state, and federal regulations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Coordinated professional development opportunities for staff members.
  • Tracked and replenished inventory to maintain par levels.
  • Coordinated with other departments to ensure efficient operations within the center.
  • Hired and coached staff on all center policies and procedures to effectively handle full roster of children.
  • Took family applications, enroll children and place into classrooms.

Assistant Center Director

Sunnyside Head Start
Tucson, AZ
08.2003 - 07.2015
  • Conducted regular meetings with staff to discuss upcoming events, goals and objectives.
  • Implemented policies that promote positive behavior amongst participants.
  • Monitored student progress and assisted students and teachers with resolving problems.
  • Developed and deepened relationships with center children and families.
  • Hired and coached staff on all center policies and procedures to effectively handle full roster of children.
  • Organized team building activities to foster collaboration among staff members.
  • Collaborated with other departments in order to coordinate services for families.
  • Assisted Center Director in developing and managing staff schedules and ensuring coverage for all shifts.
  • Resolved conflicts between employees or customers in a professional manner while upholding company values.
  • Collected DES fees, managed billings, and provided complete receipt documentation.
  • Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
  • Maintained compliance with legal requirements and applicable guidelines.
  • Provided guidance, support and mentorship to new employees and conducted performance evaluations.
  • Coordinated special events such as workshops, seminars or conferences at the center.
  • Oversaw day-to-day operations of the center which included scheduling appointments, maintaining inventory levels and ordering supplies.
  • Recruited, trained and evaluated staff and recommended personnel actions for programs and services.
  • Participated in the recruitment process including interviewing potential candidates.
  • Tracked metrics to maintain current understanding of center operations.
  • Completed day-to-day duties accurately and efficiently.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified family and children needs promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Trained, managed and motivated employees to promote professional skill development.
  • Maintained accurate records of participant attendance, progress notes and incident reports.

Teacher

Head Start
Tucson, AZ
10.1993 - 08.2003
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Received recognition for contributions to innovative concepts in classroom instruction.
  • Instructed students in academic subjects such as math, science, language arts, social studies, and history.
  • Encouraged critical thinking skills and problem solving strategies among children.
  • Created meaningful projects that allowed children to apply their knowledge in real world situations.
  • Implemented behavior management strategies to maintain classroom discipline.
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
  • Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Met with parents and guardians to discuss students' progress and areas requiring improvement.
  • Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
  • Provided individualized instruction to meet the needs of all children.
  • Led children through safety procedures for emergency and fire drills.
  • Remained calm and patient in student interactions to support individual growth and development.
  • Organized parent conferences throughout the year to discuss student progress.

Education

Bachelor of Science - Early Childhood Education

Northern Arizona University
Flagstaff, AZ
12-2015

Skills

  • Training and coaching
  • Licensing management
  • Parent communication
  • Team development
  • Vendor relations
  • Child Care Billing
  • Emergency response
  • Facility management
  • Family relations
  • Volunteer recruitment
  • Recordkeeping requirements
  • Licensing requirements
  • Training and mentoring
  • Classroom oversight
  • Staff evaluations
  • Classroom supervision
  • Student and family relations
  • Team building
  • Emergency first aid

Accomplishments

  • 30 year Service plaque award for working for Head Start

Languages

English
Professional
Spanish
Professional

Certification

  • CPR & FIRST AID
  • DEIT
  • ARIZONA REGISTRY ADMINISTRATOR
  • DES SAFETY TRAINING CERTIFICATES
  • FOOD HANDLERS CERTIFICATE

References

References available upon request.

Timeline

Center Director

Sunnyside Head Start
12.2015 - 01.2025

Assistant Center Director

Sunnyside Head Start
08.2003 - 07.2015

Teacher

Head Start
10.1993 - 08.2003

Bachelor of Science - Early Childhood Education

Northern Arizona University

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Griselda Altamirano