Griselda Barbosa
Irving ,TX
Summary
Astute Fraud Recovery Specialist known for high productivity and efficient task completion. Specialize in fraud analysis, claims investigation, and customer liaison. Excel in critical thinking, problem-solving, and communication, ensuring successful recovery efforts and client satisfaction. Commitment to maintaining integrity and confidentiality in all operations is paramount. Hardworking professional experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Fraud Recovery Specialist /Subject Matter Expert
JP Morgan Chase
Plano , TX
08.2021 - Current
- Analyzed customer accounts to identify suspicious activity and fraudulent transactions.
- Investigated claims of fraud, created detailed reports of findings, and provided recommendations for corrective action.
- Developed strategies to prevent future fraud incidents and implemented new processes to improve security.
- Monitored account activity for potential fraudulent behavior using data analysis techniques.
- Collaborated with internal departments such as Risk Management, Legal, Compliance, and Operations to ensure proper resolution of fraud cases.
- Conducted periodic reviews of existing policies and procedures related to fraud prevention activities.
- Provided training on best practices for preventing fraud to staff members across all levels of the organization.
- Performed due diligence investigations into suspected fraudulent activity involving customers or vendors utilizing various resources including public records searches.
- Assisted in developing comprehensive plans for recovering funds lost due to fraud or malicious activity.
- Reviewed documentation submitted by customers during the dispute process and verified accuracy before issuing a decision.
- Tracked chargeback activity to identify best practices for determining fraud.
- Used multiple data sources to derive end-to-end fraud performance metrics.
- Provided subject matter expertise and guidance to cross-functional teams in the development of new products.
- Mentored junior staff members on best practices related to product design and implementation strategies.
- Facilitated workshops with internal stakeholders in order to gather feedback regarding product performance issues or enhancements.
- Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
- Offered one-on-one support for team members and managers to drive continuous improvement.
Insurance Recycle Manager
JDC Healthcare Management
Dallas , Texas
07.2017 - 02.2021
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Developed annual goals for each department based on market trends and competitor analysis.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Oversaw daily operations, maintaining efficiency and quality standards.
Auto Finance Manager
Wells Fargo
Lewisville , Texas
03.2014 - 01.2017
- Managed financial transactions with customers to ensure accurate and timely payments.
- Analyzed customer credit reports, determined risk factors, and made recommendations for loan approval and denial.
- Developed and implemented effective strategies for improving customer satisfaction with auto financing services.
- Negotiated terms of repayment agreements with delinquent customers to bring accounts current.
- Performed regular reconciliations of accounts receivable records to ensure accuracy of information.
- Prepared monthly reports analyzing the performance of the auto finance department.
- Researched and resolved customer inquiries related to billing issues or account discrepancies.
- Provided training and guidance to new staff members on proper procedures for processing auto finance applications.
- Identified areas of improvement in existing processes related to auto financing services.
- Created customized payment plans tailored to meet individual customer needs while maximizing profitability.
- Reviewed documents such as contracts, titles, insurance policies., before approving loans.
- Ensured compliance with all applicable federal, state, and local laws governing consumer lending practices.
- Drafted various correspondence including collection letters, payment reminders, dispute resolution letters.
- Participated in planning meetings focused on setting goals for department objectives and initiatives.
- Educated customers on the benefits and terms of vehicle financing options and extended service contracts.
- Oversaw all legal and regulatory compliance related to automotive financing and insurance transactions.
Education
Business Administration And Management
Iverson Business School
Arlington, TX03-2009
High School Diploma -
Nimitz High School
Irving, TX05-2006
Skills
- Conflict resolution techniques
- Interpersonal abilities
- Effective Communication
- Telephone and email etiquette
- Data Analysis
- Regulatory knowledge
- Banking operations
- Strong organizational, project management and multi-tasking skills with the ability to set expectations, manage to timelines and deliver results
- Ethical standards
- Verbal and written communication
- Dispute Resolution
- Loss Prevention
- Responsible and Adaptable
- Bilingual in English and Spanish
- Multitasking and prioritization
- Highly analytical, with demonstrable experience collecting, analyzing, and synthesizing data from multiple sources and developing creative solutions
Certification
- Harvard Manage Mentor
- Udemy
Timeline
Fraud Recovery Specialist /Subject Matter Expert
JP Morgan Chase
08.2021 - Current
Insurance Recycle Manager
JDC Healthcare Management
07.2017 - 02.2021
Auto Finance Manager
Wells Fargo
03.2014 - 01.2017
Business Administration And Management
Iverson Business School
High School Diploma -
Nimitz High School
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