GRISELDA CASTANEDA
RIVERSIDE,US
Summary
Restaurant Manager with over 11 years of extensive expertise in strategic planning and team leadership within the food industry. Adept at optimizing inventory and financial management, ensuring top-tier quality and compliance standards. Bilingual in English and Spanish, leveraging strong problem-solving and sales skills to drive growth in dynamic environments.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
17
17
years of professional experience
Work History
AMERICAN DEFINITIVE LLC
Colton, US
01.2023 - 07.2025
- Led strategic calls to enhance debt recovery, improving collection rates and team efficiency.
- Reallocated advertising budgets, achieving measurable improvements in return on investment.
- Created engaging content, expanding audience reach and significantly increasing lead acquisition.
- Collaborated with creative teams to ensure cohesive campaigns, strengthening brand loyalty.
- Promoted a collaborative team environment, fostering innovation and achieving project goals.
- Streamlined outbound call processes, enhancing collection efficiency and achieving notable gains in debt recovery.
- Implemented targeted ad strategies, reallocating resources to optimize performance and significantly increase ROI.
- Analyzed audience engagement metrics to refine content strategies, resulting in marked improvements in lead generation.
GENERAL RESTAURANT MANAGER
Jack in the box
San Bernardino, US
01.2020 - 01.2023
WAREHOUSE WORKER
UPS distribution
Fontana, US
04.2019 - 10.2020
- Operated RF scanner and forklift to verify SKU accuracy, ensuring precise shipments.
- Managed pick and pack processes, enhancing shipping efficiency and accuracy.
- Utilized label verification to confirm correct product destinations, reducing errors.
- Coordinated shipping and receiving tasks, maintaining high productivity levels.
- Streamlined warehouse operations, contributing to improved workflow and output.
- Executed shipping and receiving tasks using RF scanner, enhancing inventory accuracy and reducing processing times.
- Conducted regular safety inspections to ensure compliance, resulting in a safer work environment and fewer incidents.
- Worked closely with team members to streamline sorting processes, leading to noticeable gains in operational efficiency.
- Monitored stock levels and reported discrepancies, facilitating timely replenishments and preventing shortages.
- Fostered a positive team atmosphere through open communication and mutual support, contributing to overall morale.
- Executed efficient pick and pack operations, significantly enhancing shipping accuracy and ensuring timely deliveries.
STORE MANAGER
Jack In The Box
Riverside, US
03.2008 - 01.2019
- Developed strategic plans with owners, boosting efficiency and growth.
- Accurately estimated food and supply needs, optimizing inventory management.
- Hired, trained, and supervised staff, enhancing team performance.
- Managed budget and payroll, ensuring financial stability and compliance.
- Established and enforced food and personnel standards, maintaining high quality.
- Led team to improve collaboration, boosting project success and team unity.
- Streamlined client onboarding, cutting setup time and increasing customer satisfaction.
- Enhanced team morale, fostering a supportive work environment.
- Implemented efficient processes, achieving measurable improvements in service delivery.
- Cultivated a collaborative team atmosphere, boosting employee morale and leading to a noticeable increase in service quality.
- Streamlined inventory management processes to minimize waste, resulting in substantial cost savings and improved resource allocation.
- Analyzed customer feedback to refine menu offerings, achieving marked gains in customer satisfaction and repeat business.
- Developed training programs for staff, enhancing skills and efficiency, which contributed to faster service times and elevated customer experiences.
- Orchestrated community engagement initiatives, strengthening local partnerships and driving increased foot traffic to the restaurant.
Education
ASSOCIATE - MEDICAL ASSISTANCE
UEI College
Rancho Cucamonga, CAHIGH SCHOOL DIPLOMA -
Jurupa Valley High School
Jurupa Valley, CASkills
- Management
- Sales
- Problem Solving
- Bilingual
- Medical Assistance
- Strategic planning
- Budget management
- Inventory optimization
- Content creation
Languages
- English, Highly proficient
- Spanish, Highly proficient
Awards
Manager of the Year, Achieved Manager of the Year for the past 6 years. Accomplished to have my store be the top selling store in our region!
References
- Natalie Barrios, Panera, barriosnatalie1@gmail.com, +1 (626) 529-4397
- Maria Gonzalez, Penn, mlgonzales.1238@gmail.com, 9515342060
- Jose Castaneda, Advance Towing, josejr01@gmail.com, 9512065154
Personal Information
- Date of Birth: 12/10/1978
- Nationality: American
License Number
B5954457
Timeline
AMERICAN DEFINITIVE LLC
01.2023 - 07.2025
GENERAL RESTAURANT MANAGER
Jack in the box
01.2020 - 01.2023
WAREHOUSE WORKER
UPS distribution
04.2019 - 10.2020
STORE MANAGER
Jack In The Box
03.2008 - 01.2019
ASSOCIATE - MEDICAL ASSISTANCE
UEI College
HIGH SCHOOL DIPLOMA -
Jurupa Valley High School
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