Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Griselda Coello

Chicago,Illinois

Summary

Compelling, energetic, emotionally intelligent, and enthusiastic with tremendous people-skills. Highly experienced with multi-tasking skills, prioritizing tasks, maintaining organization and optimizing workflow.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Server

Cruz Blanca Brewery
02.2024 - Current
  • Enhance customer satisfaction by promptly attending to their needs and maintaining thorough menu knowledge to sufficiently answer questions or concerns
  • Buss and reset tables to keep dining room and work areas clean
  • Support colleagues during peak hours, fostering a collaborative work environment that enhances overall productivity levels
  • Resolve problems by evaluating solutions and making quick decisions

In-Room Dining Coordinator

Four Seasons Hotels & Resorts
05.2023 - 11.2023
  • Answered high volume of calls and processed online orders
  • Developed daily amenity reports and distributed interdepartmental materials accordingly
  • Monitored sales and electronically processed daily financial record of orders
  • Organized and prioritized daily tasks and delegated shift responsibilities to team members.

Server

Robert's Pizza & Dough Co.
04.2022 - 06.2023
  • Established rapport with customers; provided menu information and obtained allergy restrictions
  • Safely and accurately transported food and beverages in a timely manner
  • Set tables and rearranged dining area according to customer needs
  • Maintained effective communication and collaboration with team members.

Assistant Manager

Hervé Wine Bar
09.2021 - 03.2022
  • Mentored team members to enhance professional development and accountability in workplace
  • Monitored cash intake and deposit records, increasing accuracy and eliminating discrepancies
  • Prepared schedules and delegated assignments to meet coverage and service demands
  • Optimized inventory control procedures; maintained detailed records of stock levels and supplies.

Juvenile Probation Officer

Children, Youth & Families Department
11.2019 - 08.2021
  • Supervised juveniles by conducting office, home, school and work visits to ensure compliance with court ordered probation and supervised release requirements
  • Arranged meetings to generate best treatment plan for child and family
  • Initiated crisis intervention by following official crisis communication plans and training
  • Facilitated meetings to collaborate with police detectives, child welfare organizations, presiding judges, attorneys and service providers to provide additional support to child and family.

School Counselor

Santa Fe High School
07.2018 - 08.2019
  • Conducted individual and group sessions addressing behavioral, emotional and educational needs and goals
  • Managed a 330+ caseload with schedule changes, graduation and college admission requirements
  • Organized and directed restorative justice sessions between students and their peers and/or teachers
  • Collaborated with teachers and administrators in the development, evaluation and revision of school programs.

Supervised Visitation Monitor

Lark's Nest Family Counseling Center/Thriveworks
01.2018 - 04.2018
  • Provided and maintained a safe environment for children during court-ordered visitations
  • Developed supervised visitation treatment plans and resolved conflict and/or concerns between parties
  • Provided and discussed psycho-educational material to parents for family reunification
  • Observed parent-child interactions, provided redirection when necessary and prepared session notes for review.

Interim Administrative Director

Lark's Nest Family Counseling Center/Thriveworks
11.2017 - 01.2018
  • Answered phone calls, scheduled meetings and directed the intake process with new patients
  • Organized patient information into database and maintained patient charts
  • Checked insurance eligibility and prior authorization status for patients
  • Directed daily operations, delegated tasks and provided support to staff.

Office Manager/Comptroller

Sandoval Firm
06.2013 - 11.2017
  • Managed costs and billing, resolved financial discrepancies and completed payroll
  • Opened and closed client files; administered the distribution of settlement funds to clients and providers
  • Managed calendar and travel arrangements for attorneys and prepared court material
  • Maintained inventory of supplies and placed orders when necessary.

Education

Master of Arts in Clinical Mental Health Counseling and School Counseling -

New Mexico Highlands University
Rio Rancho, New Mexico

Bachelor of Arts in Psychology -

University of New Mexico
Albuquerque, New Mexico

Skills

  • Exceptional interpersonal skills
  • Fluent in English and Spanish
  • Excellent verbal and written communication skills
  • Detail and task-oriented with versatile multi-tasking skills
  • Strong time management skills

Certification

Learn2Serve Food Handler Certification

Learn2Serve Basset Server Certification

Timeline

Server

Cruz Blanca Brewery
02.2024 - Current

In-Room Dining Coordinator

Four Seasons Hotels & Resorts
05.2023 - 11.2023

Server

Robert's Pizza & Dough Co.
04.2022 - 06.2023

Assistant Manager

Hervé Wine Bar
09.2021 - 03.2022

Juvenile Probation Officer

Children, Youth & Families Department
11.2019 - 08.2021

School Counselor

Santa Fe High School
07.2018 - 08.2019

Supervised Visitation Monitor

Lark's Nest Family Counseling Center/Thriveworks
01.2018 - 04.2018

Interim Administrative Director

Lark's Nest Family Counseling Center/Thriveworks
11.2017 - 01.2018

Office Manager/Comptroller

Sandoval Firm
06.2013 - 11.2017

Master of Arts in Clinical Mental Health Counseling and School Counseling -

New Mexico Highlands University

Bachelor of Arts in Psychology -

University of New Mexico

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Griselda Coello