Griselda De La Cruz
Dallas,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
License and Permit Specialist
Texas DPS
Terrell, TX
07.2012 - Current
- Issuance of various types of driver licenses and identification cards.
- Entrusted with sensitive, protected, and confidential information.
- Assisted applicants in completing required forms for various permits.
- Ensured that all necessary documentation is complete prior to submitting applications for approval.
- Investigated past and current licensees to perform record checks.
- Verified document authenticity to process license application.
- Verified application data and account information against legal documentation to determine accuracy and integrity.
- Answered customer inquiries and provided accurate information regarding services.
- Provide applicants with faster, easier and friendlier driver license experince.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Apartment Manager
Hub Management Group
Dallas, TX
04.2009 - 05.2011
- Responded to tenant inquiries and complaints in a timely manner.
- Prepared and maintained accurate records of all rental transactions.
- Coordinated with maintenance staff to ensure apartments were ready for new tenants on time.
- Managed tenant move-ins, move-outs, and evictions according to applicable laws and regulations.
- Performed administrative tasks such as filing, data entry, and record keeping.
- Maintained positive relationships with existing tenants by providing excellent customer service.
Assistant Apartment Manager
Hub Management Group
Dallas, TX
04.2006 - 03.2009
- Conducted on-site inspections of apartments for maintenance and safety issues.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Coordinated apartment turnover process between tenants and cleaning staff.
- Performed regular walkthroughs of each unit to identify potential issues or hazards that require attention.
- Collected rent payments from residents in accordance with lease agreements.
- Prepared monthly reports detailing occupancy rates, outstanding balances due from tenants.
- Coordinated efficient move-outs, cleanings and move-ins to minimize time between residents.
Apartment Leasing Agent
Hub Management Group
Dallas, TX
06.2004 - 03.2006
- Greeted prospective tenants, answered questions and provided tours of available units.
- Processed rental applications, verified references and conducted background checks.
- Inspected vacated apartments to ensure that they were left in good condition.
- Assisted current tenants with maintenance requests and other inquiries.
- Prepared leases, move-in and move-out paperwork and other documents for new tenants.
- Provided excellent customer service when responding to phone calls or emails from prospects or existing clients.
- Received rent payments and tracked transactions in accounting software.
- Conducted background checks on applicants.
- Checked rental eligibility by following company's verification process.
Education
High School Diploma -
Buffalo High School
Buffalo, TX05-1997
Skills
- Microsoft Office
- Document Review
- Money Handling
- Records Management
- Court Procedures
- Payment Collection
- Bank Deposits
- Document Verification
- Data Verification
- Time Management
- Application Review
- Document Preparation
- Customer Service
- Multitasking
- Office Management
- Data Entry
- Typing 35 WPM
- Bilingual (Spanish)
Languages
Spanish
Professional
References
References available upon request.
Timeline
License and Permit Specialist
Texas DPS
07.2012 - Current
Apartment Manager
Hub Management Group
04.2009 - 05.2011
Assistant Apartment Manager
Hub Management Group
04.2006 - 03.2009
Apartment Leasing Agent
Hub Management Group
06.2004 - 03.2006
High School Diploma -
Buffalo High School
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