Griselda Diaz

• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Developed standard operating procedures for all administrative employees.
• Sourced vendors for special project needs and negotiated contracts.
• Arranged corporate and office conferences for company employees and guests.
• Maintained computer and physical filing systems.
• Managed office operations while scheduling appointments for department managers.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping. Managed to recover 200K in revenue past 180 days past due and made monthly revenue increase from 175K to 250K per month by constant collection efforts
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
• Coordinated special projects and managed schedules.
• Developed standard operating procedures for all administrative employees.
• Compared vendor prices and negotiated for optimal savings. Saved 20K in software and supplies costs per year
• Sourced vendors for special project needs and assisted in negotiating contracts.
• Maintained computer and physical filing systems.
• Prepared meeting materials and took clear notes to distribute to stakeholders.
• Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
• Oversaw office inventory activities by ordering. and maintaining office supplies and office meals.
• Trained new hires on company processes.
• Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
• Arranged corporate and office conferences for company employees and guests.
• Culture keeper and company event planner.

• Trained new employees on administrative procedures, company policies and performance standards.
• Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
• Assisted upper management by coordinating travel plans, coordinating special event and taking meeting minutes.
• Teamed with leaders across all departments to meet deadlines and establish culture of cross-functional collaboration.
• Booked flights, car rentals and hotel accommodations for business travel for CEO, CIO and Overseas staff.
• Reconciled account files and produced monthly reports to keep CEO informed about office operations.
• Interacted with customers by phone, email or in-person to provide information.
• Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
• Developed and initiated projects, managed costs, and monitored performance
• Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency

• Implemented organizational systems to optimize product placement and operational productivity.
• Checked prices and calculated totals for accurate invoice processing.
• Recorded information, shortages and discrepancies to keep records current and accurate.
• Audited and corrected discrepancies in inventory numbers.
• Unloaded shipments, reviewed merchandise and tracked paperwork.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Completed physical DSD driver inventory counts each week.
• Led implementation and Q/A of new 3rd party POS software for 40 delivery routes
• Discovered warehouse releases never invoiced, capturing over $120 thousand dollars in unbilled charges.

In the Office Manager Capacity

• Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Oversaw quality control and productivity rates to increase revenue and production times.
• Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
• Maintained computer and physical filing systems.
• Tracked and analyzed profitability and key metrics of Wholesale sportswear establishment to improve overall profitability and bring in new clientele.
• Managed twelve team members across four departments, resulting in approximate two million dollars increase in annual revenue.
• Verified and submitted timekeeping information for accurate and efficient payroll processing.
• Directed shipping and receiving of wide range of products daily.
• Conducted research to address shipping errors and packaging mistakes.
• Managed annual freight budget of $90K annually.
• Handled day-to-day shipping and receiving overseeing more than15 multi package orders per day.

In the Property Manager Capacity:

• Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
• Verified income, assets and expenses and completed file tracking sheet for each applicant.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Followed up on delinquent tenants and coordinated collection procedures.