GRISELDA ELIZALDE
Justin,USA
Summary
Highly responsive to customers’ needs and always looking to find a solution to customer inquiries. A team player who goes the extra mile to ensure customers are satisfied. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
9
9
years of professional experience
Work History
OPTOMETRIC TECHNICIAN
My Eye Dr.
12.2024 - Current
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
FRONT DESK RECEPTIONIST
America’s Best
01.2024 - 11.2024
- Ensure high quality customer service.
- Ensure a smooth flow of customers through the store.
- Answer, screen, and forward incoming phone calls in accordance with NVI protocol.
- Process and understand managed care plans.
- Obtain and document information from the insurance company as needed.
- Schedule and confirm appointments, follow-up visits and classes.
- Check on status and notify customers when orders are in or of any delays.
- Keep the reception area tidy and presentable, with all necessary stationery and materials.
CUSTOMER SERVICE MANAGER/OLM
United Nissan
01.2021 - 01.2022
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed day-to-day business operations.
- Improved records management systems for leases and contracts to boost renewals timeliness.
- Trained and motivated employees to perform daily business functions.
- Chief Customer Advocate.
- Identify Key Process Opportunities.
- Organize and Lead Process Improvement Meetings.
- Monitor and Act on Nissan Advocacy Tools.
- Utilize Data Reports and Information.
- Communicate Progress.
- Monitor Dealership Social Media Reputation.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
INTERNET & BDC MANAGER
Rogers & Rogers Nissan & CDJR
01.2019 - 01.2021
- Developed, maintained and utilized diverse client base.
- Respond to internet generated customer inquiries.
- Prioritized tasks and projects to meet tight deadlines.
- Contributed to team objectives in fast-paced environment.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Trained new employees on customer service, money handling and organizing strategies.
- Completed call reports, paperwork and on-going personal training by required deadlines.
INTERNET SALES COORDINATOR/BDC
Imperial Valley Auto
01.2018 - 01.2019
- Responded to Internet generated customer inquiries.
- Qualify Customers.
- Set appointments.
- Follow-up via emails or telephone.
- Document Sales calls.
- Update customer information.
- Work closely with Sales Manager and staff to increase productivity.
SALES ASSISTANT
Entravision
01.2017 - 01.2018
- Administrative support for a busy sales department in a fast-paced world of radio.
- Responsible for coordinating, preparing and distributing information requested by sales manager, account executives, traffic personnel and business department.
- Maintaining client database; typing formal correspondence; updating media kits, sales packages and all sales materials.
- Includes phone and billing duties, plus maintaining supplies for department.
FRONT DESK CLERK
El Dorado Printing& Embroidery
01.2016 - 01.2017
- Greeting customer/guest and answering /directing all incoming phone calls with thoughtful and energetic professionalism.
- Expressed appreciation and invited customers to return to store.
- Managed quality communication, customer support and product presentation for each client in orders.
- Replenished merchandise and reported all merchandise needs or issues to appropriate supervisors.
- Organized store by returning all merchandise to its proper place.
- Performed opening and closing store duties (Counting drawers, and checking equipment for proper functioning).
- Basic administrative duties.
- Maintain and organized and tidy work area which includes front desk, store front, and back work area at shop.
Education
Degree - Human Service
UNIVERSITY OF PHOENIX
01.2001
High School Diploma - undefined
CALEXICO HIGH SCHOOL
01.2001
Skills
- Customer Service
- Strategic and social selling
- Proficient in using CRM software
- Team oversight
- Operations Manager
- Critical Thinking
- Relationship Building
- POS Systems
- Product and Service Sales
- Proficient in Word
- Proficient in Excel
- Chart preparation
- Insurance preauthorization
- Practice management software
- Patient testing
Timeline
OPTOMETRIC TECHNICIAN
My Eye Dr.
12.2024 - Current
FRONT DESK RECEPTIONIST
America’s Best
01.2024 - 11.2024
CUSTOMER SERVICE MANAGER/OLM
United Nissan
01.2021 - 01.2022
INTERNET & BDC MANAGER
Rogers & Rogers Nissan & CDJR
01.2019 - 01.2021
INTERNET SALES COORDINATOR/BDC
Imperial Valley Auto
01.2018 - 01.2019
SALES ASSISTANT
Entravision
01.2017 - 01.2018
FRONT DESK CLERK
El Dorado Printing& Embroidery
01.2016 - 01.2017
High School Diploma - undefined
CALEXICO HIGH SCHOOL
Degree - Human Service
UNIVERSITY OF PHOENIX
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