Griselda Estrada
7175 W Paraiso Dr, Glendale, AZ,AZ
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication skills to develop company business needs. Excellent interpersonal and time management skills. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Credit and Collection Specialist
Superlative RM
08.2024 - 07.2025
- Analyzed customer data such as financial statements to determine time of delinquency and finding strategies for success.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Worked with customer to create debt repayment plan based on current financial condition.
Collection Specialist for Car Loans
One Main Finanical
06.2020 - 07.2023
- Maintained high volume of calls and met demands of busy and productive group.
- Used probing techniques to determine debtors' reasons for delinquency.
- Researched accounts and completed due diligence to resolve collection problems.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Counseled debtors on payment options and arranged installment agreements.
Credit Card Specialist
Chase Bank
09.2019 - 05.2020
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Built strong relationships with customers to increase retention and loyalty.
- Recommended products and services to meet customers' credit card and banking needs.
- Negotiated payment plans and loan terms with delinquent customers.
- Implemented credit card account maintenance procedures to determine accuracy of customer information and compliance with federal regulations.
Credit Repair Specialist
Lexington Law Firm
08.2017 - 08.2019
- Investigated and resolved customer disputes related to credit decisions.
- Analyzed and monitored portfolio credit performance against expectations and recommended improvement strategies.
- Improved understanding of financial statements, which helped in assessing risk.
- Maintained compliance with applicable regulations and laws governing consumer credit.
- Gained extensive knowledge in data entry, analysis and reporting.
Collections Specialist
Verizon Wireless
01.2015 - 02.2017
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
Education
High School Diploma -
Glendale High School
Glendale, AZ08.2014
Skills
- Active Learner
- Microsoft Excel proficiency
- Financial statement analysis
- Loan documentation and policies
- High risk account reviews
- Verbal and written communication
- Past Due Balance Management
- Sales and Marketing
- Credit Card Transaction Processing
- Payment Collection
- Critical Thinking
- Reading Comprehension
- Mathematics
- Skip tracing
- Portfolio management
- Data analysis
- Fluent in Spanish
Timeline
Credit and Collection Specialist
Superlative RM
08.2024 - 07.2025
Collection Specialist for Car Loans
One Main Finanical
06.2020 - 07.2023
Credit Card Specialist
Chase Bank
09.2019 - 05.2020
Credit Repair Specialist
Lexington Law Firm
08.2017 - 08.2019
Collections Specialist
Verizon Wireless
01.2015 - 02.2017
High School Diploma -
Glendale High School
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