Griselda Hernandez
MANSON,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
Work History
Bank Retail Operations Supervisor
Cashmere Valley Bank
Chelan, WA
11.2006 - 02.2024
- Directed and supervised team of 10 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Provided account information and answered customer inquiries in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Negotiated payment plans with customers to facilitate timely payments on past due balances.
- Performed daily opening and closing procedures to ensure the accuracy of money sorting operations.
- Answered customer inquiries and provided information on bank products and services.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Reviewed completed work to verify consistency, quality and conformance.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Audited company's legal documents to verify compliant policies and procedures.
Cashier Team Lead
Manson Bay Market
Manson, WA
06.2001 - 11.2006
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Assisted customers with locating items in the store, answered questions about products and prices.
- Stocked shelves, rotated merchandise and ensured product freshness.
Education
High School Diploma -
Manson High School
Manson, WA06-2002
Skills
- Staff Management
- Financial Management
- Staff Discipline
- Training and mentoring
- Processes and procedures
- Positive Attitude
- Adaptability and Dependability
- Cash Handling
- Punctual and Reliable
- Bookkeeping
- Team Player
Timeline
Bank Retail Operations Supervisor
Cashmere Valley Bank
11.2006 - 02.2024
Cashier Team Lead
Manson Bay Market
06.2001 - 11.2006
High School Diploma -
Manson High School
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