Griselda Hoxha
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Assistant Banking Officer
Chase Bank
Staten Island, NY
05.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving banking inquiries.
- Ensured accuracy in documentation processing while adhering strictly to regulatory guidelines for all transaction types.
- Utilized up-to-date information to make effective decisions governing bank operations.
- Assisted in the development and implementation of new products tailored to specific client needs, increasing overall product offerings.
- Supported business growth by identifying opportunities to expand existing client relationships through targeted marketing campaigns.
- Exceeded client expectations with comprehensive knowledge of banking services, enabling swift problem resolution during consultations.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Contributed to positive team culture, driving motivation and productivity among peers.
Assistant Office Manager
Anchor Building Maintenance
Brooklyn, NY
11.2014 - 09.2016
- Verified timekeeping records and handled any discrepancies with employees.
- Processed new hire paperwork and documents.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments using ADP and SOI.
- Maintained payroll information by calculating, collecting and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Validated and recorded invoices and resolved discrepancies with vendors
- Maintained inventory of office supplies and placed orders
- Received and delivered incoming accounting department mail to appropriate staff members
- Generated invoices upon receipt of billing information and tracked collection progress
Banking Customer Service Representative
Societe General Bank
05.2007 - 05.2011
- Recommended products to customers, thoroughly explaining details.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Bank Teller
Societe General Bank
05.2005 - 11.2007
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Educated customers on use of banking website and mobile apps.
- Reconciled cash drawer and resolved discrepancies.
- Placed orders for customer checks and verified starting numbers.
- Identified sales opportunities and referred customers to branch partners in financial services.
Education
Bachelor of Science - Accounting And Finance
Globe Institute of Technology
New York, NY06.2015
Skills
- Invoicing and Billing
- Recordkeeping
- Customer Service Orientation
- Microsoft Office
- Excellent Communication
- Accounting and bookkeeping
- Quickbooks
- Invoice Processing
- Bank Statement Reconciliation
- Accounts Payable
- Payroll Administration
Languages
Albanian
Native or Bilingual
Spanish
Limited Working
Timeline
Assistant Banking Officer
Chase Bank
05.2022 - Current
Assistant Office Manager
Anchor Building Maintenance
11.2014 - 09.2016
Banking Customer Service Representative
Societe General Bank
05.2007 - 05.2011
Bank Teller
Societe General Bank
05.2005 - 11.2007
Bachelor of Science - Accounting And Finance
Globe Institute of Technology