Griselda Juan
Portland,Oregon
Summary
Versatile and dynamic, I leveraged my customer service expertise and visual merchandising skills at Target to elevate customer experiences, achieving notable satisfaction levels. Fluent in Spanish and understanding Mayan, I excel in multicultural communication, embodying adaptability and organization. My tenure reflects a commitment to excellence and a proactive approach to problem-solving.
Overview
12
12
years of professional experience
Work History
Full time
Target Jantzen Beach
Portland, Oregon
11.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
Part time
Sonbeam DayCare
Portland, Oregon
01.2020 - 03.2020
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
- Encouraged language acquisition through story time sessions, incorporating props and visuals to enhance comprehension skills.
Front Desk Agent
Courtyard Convention Center
Portland, Oregon
12.2018 - 11.2019
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Front Desk Agent
Fairfield Inn North Harbour
Portland, Oregon
09.2017 - 04.2018
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Collected room deposits, fees, and payments.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
Front Desk Agent
Courtyard North Harbour
Portland, Oregon
04.2017 - 09.2017
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Sales Associate
Papaya Clothing
Portland, Oregon
03.2015 - 08.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
Macy's Lloyd Center
Portland, Oregon
10.2014 - 02.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Cashier
Popeyes
Portland, Oregon
12.2012 - 09.2013
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
Education
Grant High School
Portland, Oregon06.2015
Skills
- Speak Spanish
- Understand Akateko
- Customer service
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Stocking and Receiving
- Personal styling
- Outfit Coordination
- Fashion History
- Welcoming guests
- Multi-Line Phone Systems
- Payment handling
References
- Erica Cosby, 503-498-1915
- Annie Han, 503-442-2392
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Akateko
Native or Bilingual
Timeline
Full time
Target Jantzen Beach
11.2020 - Current
Part time
Sonbeam DayCare
01.2020 - 03.2020
Front Desk Agent
Courtyard Convention Center
12.2018 - 11.2019
Front Desk Agent
Fairfield Inn North Harbour
09.2017 - 04.2018
Front Desk Agent
Courtyard North Harbour
04.2017 - 09.2017
Sales Associate
Papaya Clothing
03.2015 - 08.2016
Sales Associate
Macy's Lloyd Center
10.2014 - 02.2015
Cashier
Popeyes
12.2012 - 09.2013
Grant High School