Griselda Loza
Santa Paula,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Service Center Representative
Covered California
05.2022 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Salesforce CRM Software experience
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Collections Agent
A.R.M. Solutions
05.2020 - 06.2021
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Counseled debtors on payment options and arranged installment agreements.
- Maintained high volume of calls and met demands of busy and productive group.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Researched accounts and completed due diligence to resolve collection problems.
Machine Operator
Spears Manufacturing
07.2019 - 05.2020
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
Cashier/Stocker
Dollar Tree
10.2014 - 04.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each week with fresh merchandise.
Customer Service Representative
Big Brand Tire
09.2013 - 09.2014
- Scheduled Service Appointments
- Assisted Customers with quotes on specific tires and price matching
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Created and maintained detailed database to develop promotional sales.
Office Administrative Assistant
L. Anthony Frunk Investigations
11.2011 - 08.2013
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
Education
High School Diploma -
Santa Paula High School
Santa Paula, CA06.2011
No Degree - Child Development
Ventura College
Ventura, CA02.2010
Skills
- Conflict Resolution Techniques
- Administrative Support
- Recordkeeping Strengths
- Office Equipment Proficiency
- Call Control
- Computer Proficiency
- Client Satisfaction
- Problem Resolution
Languages
Spanish
Native or Bilingual
Timeline
Service Center Representative
Covered California
05.2022 - Current
Collections Agent
A.R.M. Solutions
05.2020 - 06.2021
Machine Operator
Spears Manufacturing
07.2019 - 05.2020
Cashier/Stocker
Dollar Tree
10.2014 - 04.2017
Customer Service Representative
Big Brand Tire
09.2013 - 09.2014
Office Administrative Assistant
L. Anthony Frunk Investigations
11.2011 - 08.2013
High School Diploma -
Santa Paula High School
No Degree - Child Development
Ventura College
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