Griselda Machado-JANDRES

• Working in office administration using software Medent and efficiently learning how to use the system
• Release Medical Records as requested on the correct HIPPA release compliance
• Call center Representative Managing 65-80 call a day
• Checking in patients dealing with insurances and billing copays
• Excellent communication skills to send messages on behalf of patients to providers
• Great typing skills
• Experienced in AI tools such as GPT and Copilot
• Handle Voice Mails
• Billing invoices for payments on Medical Records
• Collecting Copays and daily cash out
• Call insurances for authorizations on medication approvals
• Call pharmacies for medication questions
• Send emails to communicate updates for the office
• Answer large call volumes efficiently and increased by 25 %
• Print Medical Records /Faxing documents
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Assist physicians in offices and travel to the offices designated for clinicals

• Assist with all inquiries, handle all aspects of paperwork for surgery and order medical procedures
• Handle patient calls with the accurate protocol given by physician
• Obtain authorizations from medical insurance companies when required
• Responsible for keeping organized paperwork, to assure clinical time flow is appropriate for appointments scheduled
• Handle voicemail such as, refill prescriptions and questions for the doctor or general questions etc., Call back all patients in a timely manner
• Call insurance companies for authorizations needed for surgery and medical procedures ordered
• Prep rooms
• Draw-up injections
• Enter all patient information into system(SRS)
• Take vital signs
• Room patients
• Cast and splint
• Dispense DME
• Add ICD-10 codes in system
• Add all patient history medical history
• Ensure that all patient information is accurate and updated
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.

• Responsible for making sure rooms are ready and stocked for clinicals as well as ensuring that all equipment and tools have been auto claved and sterilized
• Travel to different locations preparing and keeping all of doctor's supplies neat, in such manner to travel location to location
• Count inventory of doctor supplies, on clerical days and finish / sign off charts within appropriate time frame given
• Answer and look at all messages for doctor and medical assistant
• Assist doctors within office procedures and prep all surgical sheets and scheduling
• Always be in office prior to doctors' arrival
• Carry all doctors supply
• Answer doctor calls
• EMR charts fill in new patients information and finish off charts
• Call back patients for office visit
• Translate when necessary
• Check all messages
• Inventory
• Pre- in office procedures
• Vital -signs
• Dispense DME
• Casting preparation and cast removal
• Prep injections

• To assist doctors with procedures and to help them with being more efficient at all intervals
• Office translator for Spanish speaking patients on visit and over the phone as well as making sure that office is at accurate appointment flow timing
• Answer Phones
• Order special Injections
• Check-out patients
• Make appointments
• Casting/splinting
• Vital signs
• Stitch/Suture Removal
• Make injections
• Full list of job tasks available upon requests

• Triage Patients
• Take vital signs
• Assist medical staff with daily tasks
• Complete physicals with patients and more
• Clean exams rooms
• Injections
• Venipuncture
• Physicals (Eye Exam, Hearing test, urinalysis testing etc.,)
• Wound Care
• Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
• Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
• Collected histories, vitals, and current complaints via patient interviews.
• Created and prepared patient charts accurately for clinics and medical professionals.
• Increased clinic efficiency by swiftly completing insurance verification and authorization processes for patients.
• Completed EKGs and other tests based on patient presentation in office.
• Measured patient pulse oximetry.
• Measured patient spirometry.