Griselda Meza

Managed overseeing daily medical/dental clinic operations and staff duties. Performed the hiring, training and performance evaluation of staff members. Responsible for timesheets and staff schedule. Managed internal and external communications and answering queries about the clinic. Worked with patient records and handled patient billing inquiries with good customer service. Ensured patient satisfaction by addressing complaints to improve in services. Ordered and managed office supplies and medical equipment while maintaining an office budget. Responsible in completing audits and various reports to turn into the leadership team, quality department, finance department and risk department.

• Work close with HR on new oncoming employees on specific requisitions. Perform classroom EHR training and on-site shadowing training to any new Patient Representative/Practice Management employee for all 11 LCDF clinics. Provide refresher training as needed on employees that need it to strengthen/renew front office responsibilities. Create training schedules and training sign in sheets. Assisted with organizing, developing and sourcing training programs to meet specific training needs. Responsible for updating HR of trainings and providing transcripts for personnel files. Maintain employee training records on CPR, CPI and BLS. Registered CPR and CPI Certificates on line. Maintained Relias the online learning management system. Responsible to complete employee competencies and audits. Assisted with completing Helpdesk tickets from LCDF employees. Completed Site Specific Trainings as well as creating Training Series for groups including Telehealth. Responsible for running reports for compliance.

• Coordinate the daily duties of the front office staff. Responsible for staff time clock entry and approve Paid Time Off. Worked on researching Denial Reports and Unapplied Credit Reports. Reposted charges to correct insurances. Oversee open encounters so that clinic will bill in a timely matter. Ordered office and janitorial supplies through Office Depot and McKesson in a timely matter. Over looked Dental and Medical Prior Authorizations. Performed monthly clinic Environment of Care Audit. Performed patient pre audits. Assisted with putting together yearly clinic Health Fair. Provided EHR classroom training for new Patient reps to all 11 LCDF clinics (Medical, Dental and Behavioral). Assisted patients with Care Coordination by helping with medications, DME prescriptions, scheduling with specialists or procedures and assisting with other medical requirements.

• Provided front office support in the medical and dental clinic by doing intake, discharge, handling phones, scheduling patients, collecting payments, confirming appointments, researched opened encounters, faxed documents, posted dental charges, insurance verification, scanning documents in EHR system, submitted PA’s, created outgoing referrals and scheduled patients with specialist and imaging centers. Balanced at the end of the day and prepared daily deposit. Trained new patient reps for other LCDF clinics. Worked in Medical Records when coverage was needed, was responsible for incoming faxes, scanning, appropriate electronic medical records filing, submission of medication refill request, medication prior authorizations, and released and requested medical records.

• Provided front office support in Medical Clinic by doing intake, discharge, insurance verification, new patient entry, assigned charts to patients, called patients on results and called in patient’s medications to the pharmacy, faxed documents, took messages for providers, received and filed documents, answered the phones, posted medical charges and collected payments, kept daily log sheet, and prepared deposit at the end of the day. Helped with coverage in Medical Records, scheduled patients with specialists and imaging centers, obtained prior authorizations on imaging procedures and medications, released and requested medical records.

• Clerk- Provided front office support in Medical clinic by doing intake and discharge, verified insurances, assigned charts to patients, answered phones, filed charts and documents. Billing- Posted medical charges, posted checks received from insurances, followed up on unpaid claims, resubmitted claims that needed to be re-submitted due to clinic mistake or insurance requirements on posting.