Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Griselda Morales

Caldwell,ID

Summary

Thorough receptionist assistant with several-year background in reception management and administrative work. Professional in interactions and dedicated to supporting staff with quality correspondence, data management and meeting preparation. Advanced knowledge of multiple software systems.

Overview

7
7
years of professional experience

Work History

Receptionist/Assistant

Cosmos Surfaces
Meridian, ID
02.2023 - Current
  • Greeted clients and visitors, ensuring a welcoming atmosphere at Cosmos Surfaces.
  • Managed phone calls, directing inquiries to appropriate departments efficiently.
  • Scheduled appointments for clients, coordinating with staff to optimize workflow.
  • Maintained organized filing systems for customer records and documentation.
  • Assisted in inventory management, tracking office supplies and materials needed.
  • Tracked inventory levels for assigned department.
  • Completed day-to-day duties accurately and efficiently.
  • Completed and filed invoices and project paperwork.
  • Prepared invoices and tracked payments from clients.

Receptionist/Bookkeeper

Guiterrez Accounting
Caldwell, ID
04.2020 - 01.2023
  • Managed incoming calls and routed inquiries to relevant departments efficiently.
  • Scheduled appointments for clients and maintained organized calendar for accountants.
  • Processed client documents and ensured accurate data entry into accounting systems.
  • Assisted with filing, scanning, and organizing financial documents for easy access.
  • Scheduled and confirmed appointments.

Call Center Representative

Idaho Housing And Finance
Boise, ID
06.2018 - 04.2020
  • Handled inbound customer inquiries and provided accurate information.
  • Resolved customer issues through effective communication and problem-solving skills.
  • Utilized call center software to document interactions and track resolutions.
  • Managed high call volumes while ensuring quality service delivery.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Collected deposits or payments and arranged for billing.

Education

High School Diploma -

Vallivue High School
Caldwell
05-2013

Skills

  • Customer service
  • Appointment scheduling
  • Document management
  • Data entry
  • Inventory tracking
  • Phone management
  • Financial processing
  • Office organization
  • Typing speed
  • Telephone systems
  • Basic accounting
  • Multi-line telephone skills

Languages

Spanish
Professional

Timeline

Receptionist/Assistant

Cosmos Surfaces
02.2023 - Current

Receptionist/Bookkeeper

Guiterrez Accounting
04.2020 - 01.2023

Call Center Representative

Idaho Housing And Finance
06.2018 - 04.2020

High School Diploma -

Vallivue High School

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