Griselda Najera
First Bank
Robbins,NC
19
years of professional experience
Bilingual Professional experienced in banking and insurance translation. Delivered clear explanations of complex information while supporting Spanish-speaking customers and managing diverse service needs with precision. Contributed over 20 years of translation experience across various sectors, including healthcare and legal services.
Work History
Personal Banker/ CSR/Bank Teller
16 Years 9 Months- Opened deposit accounts and guided customers through product selection and account maintenance mostly to Spanish speaker customers.
- Advised clients on checking, savings, and certificate options aligned with financial goals.
- Processed consumer loan applications, collected documentation, and reviewed information for completeness.
- Referred customers to appropriate banking specialists for mortgage, investment, and business services.
- Help the Spanish speaking customers with any questions about their accounts, debit or credit cards.
- Translate Spanish speaking customers by phone or in person when customer was referred to another banking specialists.
Spanish Translator
1 Year 5 Months- Interpreted live conversations between Spanish-speaking clients and insurance staff.
- Adapted insurance wording into clear Spanish for customer understanding.
- Maintained confidentiality while handling sensitive client and coverage information.
- Made copies, filed, and typed customers' information into the system.
Education
High School Diploma
Skills
Relationship building
Customer service
Customer satisfaction
Positive attitude
English and Spanish Fluency
Organized
Cultural Adaptation
Multitasking Abilities
Timeline
Personal Banker/ CSR/Bank Teller
First Bank
07.2005 - 04.2022Read More
Spanish Translator
Charles Montjoy Insurance
08.2003 - 01.2005Read More
North Moore High School
High School Diploma
Read More