Griselda Perez

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.

Improved overall team performance by effectively delegating tasks and providing clear instructions.

• Promoted a positive work environment through open communication and constructive feedback.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Excelled in every store position and regularly backed up front-line staff.
• Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
• Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
• Exercised composure under pressure and in escalated customer service scenarios.
• Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
• Adhered to company standards and compliance requirements for operations and cleanliness of areas.
• Scheduled staff to establish adequate coverage during peak business hours.
• Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
• Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.

• Kept business compliant with applicable government standards.
• Styled hair according to customer preferences.
• Consulted with clients to assess personal style preferences and unique needs.
• Managed business customer service, responding to requests and concerns promptly.
• Completed full and partial shaves with clippers and standard and straight razors.
• Grew profits by $Amount in Year through effective management of operations, team performance and customer relations strategies.
• Ensured compliance with state licensing requirements by adhering to sanitation standards and maintaining up-to-date certifications.
• Maintained a clean and hygienic work environment for the safety and comfort of clients and staff.
• Demonstrated versatility in accommodating diverse client needs by mastering various haircut styles from classic to modern trends.
• Increased overall salon revenue by upselling grooming products and additional services.
• Developed a loyal clientele base through exceptional customer service and attention to detail.
• Maintained master calendar of appointments and employee shifts.
• Contributed to a positive workplace culture by fostering teamwork, communication, and professionalism among colleagues.
• Built rapport with clients through active listening skills, understanding their preferences, needs, and expectations.
• Educated clients on appropriate aftercare procedures as well as recommended products suitable for their hair type and needs.
• Stayed current on industry trends by attending workshops, trade shows, and continuous education courses.
• Kept shop neat, professional and welcoming to guests of different backgrounds.
• Consulted with customers to understand hair cut, color and styling desires.
• Maintained regular client list and successfully handled walk-in customers.
• Completed quality haircuts and styling for men, women and children.
• Operated clippers and shears to create customized looks.
• Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
• Applied range of waxes, creams, gels and pomades to client hair to achieve style goals.
• Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
• Offered clients variety of facial shaving services using both modern and traditional techniques.
• Helped clients feel relaxed and improved experiences with use of scalp massage and related treatments.
• Maintained knowledge of styles of women, teens and young girls to offer comprehensive hair care services.
• Kept detailed records of customer information and services provided to increase return customers by Number.

• Checked guests' photo identification for validity and age requirements.
• Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
• Sold flowers, concentrates and edibles in fast-paced environment.
• Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
• Restocked supplies and arranged displays.
• Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
• Answered questions about medicinal and recreational uses and effects and qualities of different strains.
• Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
• Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
• Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
• Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
• Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
• Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
• Addressed customer inquiries promptly, demonstrating professionalism and commitment to excellent service standards.
• Assisted in conducting regular inventory audits for accuracy assurance purposes while maintaining awareness of potential shrinkage or loss.
• Collaborated with the management team to plan promotional events and special discounts, attracting new clientele while retaining loyal customers.
• Managed efficient cash register operations.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Recommended complementary purchases to customers, increasing revenue.
• Monitored customers for signs of security concerns and escalated issues to management.