GRISELDA REYES
Lorain,OH
Summary
Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Clinical Pharmacy Technician
Oak Street Health
06.2023 - Current
- Task with handling the volume of up to 70 calls per day.
- Partnered with colleagues to reach and maintain call center target metrics to ensure delivery of a positive patient experience.
- Monitored CareReq queue to ensure completion of any open requisitions.
- Documented clear and precise information into applicable electronic platforms.
- Executed prescription request according to up to date process standards and policies.
- Utilized electronic medical record platform to send request and updates to field care teams.
- Field inbound calls for refill request, investigate status of refill, and fulfills medication renewal request as indicated.
- Maintained compliance with federal and state regulations, upholding the highest standards of pharmacy practice.
- Improved patient outcomes by accurately interpreting medication orders and dispensing medications in a timely manner.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Certified Pharmacy Technician
Ohliger Drug
07.2022 - 12.2022
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Process packaging in Parata machine.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Resolved non-routine issues like third-party billing, computer system, and customer.
- Communicated directly with doctors offices via telephone, fax and email.
- Counted and labeled prescriptions with correct item and quantity.
Lead Pharmacy Technician
Public Safety RX
08.2019 - 09.2021
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions.
- Established and updated patient profiles, medications and insurance details.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Organized medications for dispensing.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Managed opening and closing duties for pharmacy.
Patient Care Coordinator
Gentry Specialty Pharmacy
04.2018 - 08.2019
- Effectively resolved insurance rejections and other billing issues
- Use various computer applications both internal and commercial to perform, but not limited to: item entry task, verify eligibility, setting up patient’s shipments
- Provide exceptional customer service and responses in a timely and professional manner whether through incoming calls or out
- Demonstrate good decision-making skills and problem-solving techniques as well as a strong ability to multitask, going calls
- Support Customer Service in providing accurate and timely responses relating to order status, claim handling issues, and special processing circumstances as they arise.
- Communicated with patients to ensure quality of care and develop care plans.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Submitted various medication requests electronically.
Sterile Pharmacy Technician/Receptionist
Hematology Oncology Center
06.2017 - 04.2018
- Mix all chemo and non-chemo IV's, and pre-medications
- Accurately pulled medications from the shelves for Pyxis replenishment and delivered them to the various patient care areas
- Maintained proper compliance logs, including for refrigerator temperatures and IV hood maintenance
- Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders
- Greet and check-in patients, and collect personal, medical, and insurance information
- Schedule, reschedule, and verify patient appointments
- Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays
- Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA.
Patient Care Coordinator
Bright Now Dental
09.2016 - 06.2017
- Coordinates schedules for doctors and hygienists
- Ensured Provider schedule was appropriately scheduled to maintain production goals
- Corresponded with specialists on patient’s behalf to schedule appointments when needed
- Presented treatment, as well as explaining insurance benefits and their estimated out of pocket cost
- Responsive for confirming hygienist’s appointments for the week
- Pharmacy Tech
- Scheduled evaluations and procedures for patients.
Patient Care Coordinator
OptumRx / Catamaran Home Delivery
09.2010 - 10.2016
- Communicated directly with doctors’ offices via telephone.
- Entered new patient profiles and prescriptions into medication input software system.
- Efficiently answered multi-line phone and processed high volume of prescription refills from patients
- Strictly maintained customer and patient confidentiality.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Provided excellent customer service to patients and medical staff.
Senior Certified Pharmacy Technician
Walgreens
05.2001 - 09.2010
- Receiving written prescriptions or refill request and verifying that information is complete and accurate
- Provide customer service to patients by filling orders and deliver timely
- Problem resolution for any clarifications of prescription orders as well as insurance issues
- Daily, weekly and monthly inventory management of prescriptions, drugs, and pharmacy supplies.
- Running inventory reports and ordering correct amount of medications for my assigned section of the pharmacy.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Supervised 7 pharmacy technicians and coordinated day-to-day assignments.
- Restocked automated medication dispensing equipment.
- Maintained relationships with physicians.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Education
High School Diploma -
Southview High School
Lorain, OH06.1998
Skills
- Problem-Solving Skills
- Pharmacy Operations
- Intravenous Admixture Preparation
- Patient Confidentiality
- Team Collaboration
- Quality Assurance and Control
- Patient Paperwork
- Troubleshooting Malfunctioning Equipment
- Customer Services
Certification
- CPhT - Certified Pharmacy Technician
Languages
Spanish
Native or Bilingual
Timeline
Clinical Pharmacy Technician
Oak Street Health
06.2023 - Current
Certified Pharmacy Technician
Ohliger Drug
07.2022 - 12.2022
Lead Pharmacy Technician
Public Safety RX
08.2019 - 09.2021
Patient Care Coordinator
Gentry Specialty Pharmacy
04.2018 - 08.2019
Sterile Pharmacy Technician/Receptionist
Hematology Oncology Center
06.2017 - 04.2018
Patient Care Coordinator
Bright Now Dental
09.2016 - 06.2017
Patient Care Coordinator
OptumRx / Catamaran Home Delivery
09.2010 - 10.2016
Senior Certified Pharmacy Technician
Walgreens
05.2001 - 09.2010
High School Diploma -
Southview High School
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