GRISELDA RIVAS
Novato,CA
Summary
Enthusiastic and detail-oriented with 10 years of experience in providing excellent customer service and maintaining efficient office operations. Skilled in effectively communicating with diverse individuals and multitasking in fast-paced environments. Proficient in handling high-volume phone work. Strong organizational skills and adaptability to learning new computer programs.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Peer Counselor
Enterprise Resources Center
01.2023 - 03.2024
- Provided counseling over the phone to address clients' immediate concerns and emotional needs.
- Supplied clients with relevant resources and information to support their long-term well-being and recovery.
- Developed strong rapport with clients, fostering a trusting environment for open communication and mental health support.
- Improved client self-awareness by guiding them through personal reflection exercises and goal-setting activities.
Office Administrator
Molina Landscaping
01.2016 - 08.2022
- Managed social media platforms to engage clients and enhance brand presence while coordinating telemarketing campaigns to reach potential leads.
- Scheduled and booked client appointments and handled data input tasks to maintain organized and accurate records.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Home Care Aide
IHSS, Home Care
05.2010 - 10.2015
- Provided in-home support services to individuals with disabilities, assisting them with daily tasks and promoting independence.
- Offered personalized care and guidance to help clients achieve their personal goals and improve their quality of life within their home environment.
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
Cashier
Goodwill
09.2008 - 02.2009
- Cashier: Handling all register activities.
- Customers: Interacting with customers daily, providing great service.
- Inventory: Tracking and pricing inventory.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Case Manager
Homeless Prenatal
05.2002 - 06.2007
- I provided resources for homeless families and conducted intake assessments to connect them with essential services.
- Handled various office tasks to support the daily operations.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Education
Some College (No Degree) - General Studies
San Francisco City College
San Francisco, CASkills
- Bilingual fluent in English and Spanish
- 5 years of customer service experience
- Excellent team player
- Fast learner works well under pressure
Certification
Business management | Alas San Francisco CA | 2005
Personal Information
References
Available Upon Request
Timeline
Peer Counselor
Enterprise Resources Center
01.2023 - 03.2024
Office Administrator
Molina Landscaping
01.2016 - 08.2022
Home Care Aide
IHSS, Home Care
05.2010 - 10.2015
Cashier
Goodwill
09.2008 - 02.2009
Case Manager
Homeless Prenatal
05.2002 - 06.2007
Some College (No Degree) - General Studies
San Francisco City College
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