Griselda Rodriguez
Wasco,CA
Summary
Experienced professional with a solid background in food service. Offers an excellent track record of tackling various tasks to support kitchen and waitstaff. Demonstrates genuine hospitality to establish rapport with patrons, and deliver memorable experiences. High-energy professional, skilled at welcoming guests, maintaining entrances, and balancing server loads to optimize operations. Collaborative, hardworking, and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Server/Bartender
/
Wasco, CA
06.2024 - Current
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Checked food before serving it to customers.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Upheld high standards of sanitation in accordance with health department regulations.
- Monitored dining room for cleanliness and proper set-up at all times.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Garnished dishes and beverages to serve visually appealing menu items.
- Stocked service areas with supplies during slow periods.
- Responded to ad hoc cleaning duties at end of shift.
- Assisted in setting up the bar for service shift.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Barista
Starbucks
Delano , California
08.2012 - 10.2012
- Collected payments and provided accurate change.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Implemented feedback from customers to improve service quality and menu offerings.
- Prepared and served hot or cold beverages.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Inventory Clerk
Kmartcorp
Wasco, CA
06.2009 - 12.2009
- Organized warehouse space to optimize storage capacity and product accessibility.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Utilized barcode scanners for a variety of tasks related to stocking activities.
- Worked effectively in team environments to make the workplace more productive.
- Organized storage of articles in bins, shelves, and assigned areas, according to product categories.
- Readied merchandise for the sales floor by marking items with identifying codes and accurate pricing.
- Replenished inventory with a focus on addressing customer needs.
Clerical Substitute
Wasco High School District
Wasco, CA
10.2008 - 12.2008
- Provided customer service, addressing inquiries and resolving issues promptly.
- Maintained confidentiality of sensitive information and documents.
- Copied, sorted and filed records of office activities and business transactions.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Facilitated communication within the office and with external partners.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Handled confidential information with discretion in accordance with company policies.
- Answered and directed phone calls to appropriate staff members.
- Performed data entry tasks and updated electronic databases with students' information.
- I greeted parents, students, and staff in person or on the phone, answered inquiries, and provided information.
- Maintained office safety by screening visitors, parents, and updating logs while issuing temporary passes for the school campus.
Migrant Support Service Aide
Wasco Union High School
Wasco, CA
02.2008 - 08.2008
- Provided assistance in the Migrant Program by making appointments with the migrant program counselor.
- Continuously updated migrant students' files and checked for eligibility in the program.
- Recruited out-of-school youth to join the program.
- Answered multi-line phone calls and rerouted the calls to the designated staff member.
- Interpreted in person for the visiting parents with concerns about their students' academic development and personal needs.
- Interpreted documents for the migrant service counselor (Spanish and English) so that there would not be a language barrier, nor miscommunication.
- Resolved various situations to cultivate strong student and parental relationships.
- Offered community resources and referrals to support client basic needs.
- Performed basic administrative duties such as data entry and filing documents.
- Collaborated effectively with other team members in order to achieve common goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Traffic Clerk
CTSI
Bakersfield, CA
12.2005 - 08.2006
- Assisted defendants in collecting their citation ticket payments in person or over the phone.
- Updated the defendants' ticket status using the CJIS and DMV software.
- I would set up court dates, and customers would be placed on the designated calendar to be seen by the judge.
- Responded to the telephone and email requests from other staff members, the judge, or the public.
- Assisted with administrative tasks, including filing, answering phones and translating .
- Sorted and distributed business correspondence to the correct department or staff members.
- Researched and obtained any further information for incomplete documents.
- Performed data entry tasks into computer systems accurately and efficiently.
Customer Service Cashier
Wasco Chevron
Wasco, CA
05.2004 - 12.2005
- Built loyal clientele through friendly interactions and consistent appreciation.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Resolved customer complaints in a professional manner.
- Processed credit card transactions accurately and efficiently.
- Answered phone calls to assist customers with questions and orders.
- Addressed customer questions and concerns regarding products and services.
- Built and maintained productive relationships with employees.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Provided excellent customer service by helping customers locate items they were looking for.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained cleanliness and presentation of stock room and production floor.
- Recommended, selected, located, and obtained products to meet customer needs.
- Recognized by management for providing exceptional customer service.
- Trained new team members in cash register operations, stocking procedures, and customer service.
- I would be in charge of making large money deposits to the bank.
- Ensured employees received wages on time and coordinated with suppliers for payments.
Customer Service Cashier
Andreotti's Corner
Buttonwillow, CA
09.2000 - 03.2004
- Maintained high productivity by efficiently processing cash, credit, or debit card transactions.
- Inspected items for damage, and reported issues to the supervisor to return unsalable merchandise and obtain replacements for customers.
- Notified security of suspected theft, including descriptions of individuals and items stolen, to help control store losses.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Counted and balanced cashier drawers.
- Maintained accurate records of transactions using the point-of-sale system.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Answered phone calls to assist customers with questions and orders.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Cleaned restrooms, vacuumed rugs, and carpeted areas in the office.
- Maintained high standards of food safety while serving customers.
Education
Court Interpreting
Southern California School of Interpretation
Santa Fe Springs, CA08-2008
Associate of Arts - Psychology
Bakersfield College
Bakersfield, CA01-2007
High School Diploma -
Wasco High School
Wasco 06-2002
Skills
- Food presentation
- Beverage preparation
- Service Excellence
- Sanitation practices
- Team collaboration
- Inventory management
- Feedback implementation
- Professional appearance
- Positive guest interactions
- Menu knowledge
- Liquor, wine, and food service
- Food station setup
Affiliations
- Love to read theology books, paint with acrylics, and my favorite thing to do is dance.
Accomplishments
- International Catholic Charismatic Leadership Formation
Certification
- Southern California Institute of Interpretation Certificate
Tier 1 and Tier 2 Certificates of Proficiency in Spanish an English language.
Languages
Spanish
Professional
English
Professional
Timeline
Server/Bartender
/
06.2024 - Current
Barista
Starbucks
08.2012 - 10.2012
Inventory Clerk
Kmartcorp
06.2009 - 12.2009
Clerical Substitute
Wasco High School District
10.2008 - 12.2008
Migrant Support Service Aide
Wasco Union High School
02.2008 - 08.2008
Traffic Clerk
CTSI
12.2005 - 08.2006
Customer Service Cashier
Wasco Chevron
05.2004 - 12.2005
Customer Service Cashier
Andreotti's Corner
09.2000 - 03.2004
Court Interpreting
Southern California School of Interpretation
Associate of Arts - Psychology
Bakersfield College
High School Diploma -
Wasco High School
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