Griselda Rodriguez
Medical Assistant
Delano,CA
Summary
To acquire a position which will allow me to use my experience to the fullest extent. To be of maximum benefit to my employer, my fellows employees and the people I serve.
Efficient Medical Assistant with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Assistant position. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Omni Family Health
10.2022 - 05.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected [Type] payments, processed transactions and updated relevant records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Handled assignments independently with good judgement and critical thinking skills.
- Organized, maintained and updated information in computer databases.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Greeted visitors warmly, creating positive first impression of organization.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Medical Assistant
Omni Family Health
06.2016 - 02.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
MEDICAL ASSISTANT
FAMILY HEALTHCARE NETWORK
01.2000 - 06.2016
- As a cross trained Medical Assistant I work both Back and Front Office, In the back office I assist Providers with making sure patients vitals signs are taken and recorderd.
- Also the set up of Medical Procedures, I ensure consent documents are signed by ptatient before procedure has started.
- Ensure the clean-up of Procedures.
- I also assist with any translation, give immunizations, and assist with pelvic exams.
- As for the front Office, I help patients with various registration forms, inform them of insurance programs, and assist with telephone calls and many other duties assigned by supervisors.
Education
High School Diploma -
01.1996
Some College (No Degree) - General Studies
Medical Assistant -
01.1999
Skills
HIPAA compliance
- Patient scheduling
- Customer service
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Reliable team player
Accomplishments
- Employee of the Month, 06/01/10
- Perfect Attendance, 01/01/12
- Team Work Award, 01/01/12
Qualifications
Spanish, Appointment scheduling, Computer Data Entry, Computer skills, Microsoft Works, Mega View, Fax, Copy Machine, Multiple Phone lines, Record Keeping, Inventory of supplies, CPR Certified, Assisting with exams, Venipuncture, Injections, Ear Lavage, Patient Preparations, Patient Chart Entry, Contraceptive Counseling, Child Immunizations, CVIIS Immunization Registry, Vital Signs, Patient Assessment, EKG's, Respiratory Testing, Wound care and dressings, Employee Physicals, Immigration physicals, DMV physicals, Patient Referrals, Cashier skills, Balancing Money, Receipts, Dealing with difficult situations, Blue Cross' customer service training, Exceeding Expectations, On the job techniques, Train the Trainer
Certification
- Venipuncture Training - 20 years
- Immunization Certificate - 20 years
Languages
Spanish
Full Professional
Timeline
Front Desk Receptionist - Omni Family Health
10.2022 - 05.2023
Medical Assistant - Omni Family Health
06.2016 - 02.2022
MEDICAL ASSISTANT - FAMILY HEALTHCARE NETWORK
01.2000 - 06.2016
SAN JOAQUIN VALLEY COLLEGE - Medical Assistant,
WOODLAKE UNION HIGH SCHOOL - High School Diploma,
PORTERVILLE COLLEGE - Some College (No Degree), General Studies
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