Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Griselda Rojas

Phoenix,AZ

Summary

Versatile and results-driven professional with extensive experience in administrative and customer service roles, notably at JR Lath & Stucco. Excelled in managing high-volume communications and streamlining office operations. Proficient in various digital programs and bilingual in English and Spanish, demonstrating exceptional organizational skills and empathetic customer engagement.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

JR Lath & Stucco
01.2020 - Current
  • Handle all incoming/outgoing correspondence including email, phone calls and mail.
  • Maintain and update filing systems, both electronic and physical
  • Prepare and edit documents, reports and invoices
  • Schedule meetings, manage calendars, and coordinate travel arrangements
  • Keep up with incoming and outgoing finances for the company
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Maintain a quiet workspace with a high-speed wired internet connection to ensure uninterrupted service quality.

Customer Service Resolution Specialist

Walgreens
10.2023 - 01.2024
  • Managed inbound and outbound calls in a high volume pharmacy call center, averaging 200 calls per day
  • Assisted patients with prescription refills, medication inquiries, insurance coverage and billing questions
  • Verified patient information and prescription details accurately to ensure compliance with regulations and company policies
  • Collaborated with pharmacists and healthcare providers to address medication-related concerns and provide timely solutions

Customer Service Representative

Cartesian
02.2017 - 01.2020
  • Handle over 100+ customer service technology inquires daily through phone, online, and chat channels.
  • Utilize empathy and effective communication to address customer concerns and inquiries regarding company promos
  • Navigate computerized systems to respond to and troubleshoot customer questions.
  • Use standard screens, scripts, and procedures to efficiently handle routine inquiries.
  • Actively try to deescalate irate customers or escalate risk and customer-impacting issues to management
  • Maintain a quiet workspace with a high-speed wired internet connection to ensure uninterrupted service quality while at home

Education

High School Diploma -

Chandler High School
Chandler
05.2012

Skills

  • Customer Service: Fast Paced, Communicative, Efficient, EQ
  • Data Entry: 65 wpm, 10-key proficient, Attention to detail,
  • Computer Skills: Technical Proficiency, five9, salesforce, Zendesk, Microsoft Office, DialPad
  • Office Administration: Office workspace optimization, ability to work autonomously

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Resolution Specialist

Walgreens
10.2023 - 01.2024

Administrative Assistant

JR Lath & Stucco
01.2020 - Current

Customer Service Representative

Cartesian
02.2017 - 01.2020

High School Diploma -

Chandler High School

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Griselda Rojas