Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with families. Fosters sense of community among residents to support individuals in times of need.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Resident Services Coordinator
Gainesville Housing Authority
08.2019 - 10.2024
Provided case management services to monitor client access to resources and services.
Visited homes and agencies to provide support and case management services to clients.
Mentored and coached students to foster positive relationships and encourage successful academic achievement.
Coordinated activities and events to create a safe, positive, and inclusive environment.
Helped develop and implement programs to foster community growth and development.
Tracked in-process and previously submitted grant applications to obtain status updates.
Secured $110,000 in grant money for the Learning Loss program.
Gained familiarity with the organization's operational and financial challenges and opportunities to improve grant writing knowledge base.
Completed grant writing course, gaining practical experience to obtain knowledge of grant application policies and procedures.
Researched grant and funding proposal opportunities in philanthropic databases to identify potential income sources.
Created and managed project plans, timelines, and budgets.
Gathered, organized, and input information into a digital database.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Secretary/Bookeeper
Chicopee Woods Elementary
08.2019 - 06.2022
Processed student registrations and withdrawals.
Managed filing system, entered data, and completed other clerical tasks.
Recorded deposits, reconciled monthly bank accounts, and tracked expenses.
Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
Income Tax Preparer
Liberty Tax
01.2017 - 05.2019
Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
Contacted IRS or other relevant government organizations on the client's behalf to address tax self-preparation issues.
Completed and filed returns with local, state, and federal tax departments.
Offered clients recommendations to reduce tax liabilities.
Maintained complete records of client tax returns and supporting documentation in secured areas.
Reviewed clients' tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Maintained compliance by adhering to current tax laws and regulations.
Business Co-Owner
La Ley De La Vida Taxi Company
08.2015 - 08.2017
Trained and motivated employees to perform daily business functions.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Consulted with customers to assess needs and propose optimal solutions.
Managed day-to-day business operations.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Communicated frequently with dispatch to obtain new pickup information and share delays or other important details.
Managed preventive maintenance on vehicle to maintain optimal condition.
Helped passengers with questions or area information such as points of interest and entertainment options.
Offered above-and-beyond service to every rider to encourage repeat business.
Followed road rules to protect passengers and prevent accidents.
Handled upkeep for a taxi, added fuels, cleaned the exterior, and sprayed out the interior.
Excellent communication skills, both verbal and written.
Monitored and tracked dispatch communication systems.
Education
Bachelor of Arts - Organizational Leadership
Brenau University
Gainesville, GA
12-2024
Medical Assistant -
Lanier Technical College
Gainesville, GA
05-2014
High School -
Lanier Career Academy
Gainesville, GA
05-2010
Skills
Community Engagement
Grant Writing
Budget Management
Case Management
Administrative
Organizational skills
Problem-Solving
Resourcefulness
Self Motivation
Excellent Communication
Team building
Certification
Community Resilience Model (CRM) Certificate
Question, Persuade, Refer (QPR) Certificate
Grant Writing Boot Camp Certificate
Edmondson Telford Center for Children Certificate
Affiliations
Board Member, Center Point, 2023, Present
Junior League Member, 2023, Present
Sub-chair Committee Member, Financial Literacy, One Hall, United Way of Hall County, 2024, Present
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Resident Services Coordinator
Gainesville Housing Authority
08.2019 - 10.2024
Secretary/Bookeeper
Chicopee Woods Elementary
08.2019 - 06.2022
Income Tax Preparer
Liberty Tax
01.2017 - 05.2019
Business Co-Owner
La Ley De La Vida Taxi Company
08.2015 - 08.2017
Community Resilience Model (CRM) Certificate
Question, Persuade, Refer (QPR) Certificate
Grant Writing Boot Camp Certificate
Edmondson Telford Center for Children Certificate
Bachelor of Arts - Organizational Leadership
Brenau University
Medical Assistant -
Lanier Technical College
High School -
Lanier Career Academy
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