Griselda Solorio

I audit our current policies and recommend suggestions for cost savings and training processes to save time and effort for the agents in the call center and chat options. I also audit our management team to ensure they are inline with the direction the company is headed. I work closely with multi-level associates in managemement and I deliver comprehensive presentations to keep them abreast of my weekly findings. Supporting the company build it better from the inside out. I work with different departments to search for cost savings and more efficient ways to function based on our targets for the year. During my tenure in this position I have helped the company money with adding some minor changes to the website as well as improving our daily processes. This assisted by not having to hire additional resources for support we had available I just made sure the correct people were in the correct positions based on their skill sets.

• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

• Improved learning outcomes by designing and delivering engaging Certified Trainer courses.
• Enhanced trainee retention rates through personalized coaching and supportive feedback.
• Developed innovative training materials, resulting in higher levels of trainee satisfaction.
• Increased trainee performance by implementing practical, hands-on activities during training sessions.
• Received my certification from Metice Learning Academy. I trained new hires and management on our policies and our work culture.

• Improved event efficiency by organizing and coordinating banquet setup, teardown, and equipment management.
• Enhanced client satisfaction with personalized menu planning and seamless dietary accommodation.
• Streamlined communication channels by liaising between kitchen staff, service team, and clients for smooth event execution.
• Increased repeat business through exceptional customer service skills and attention to detail in meeting client needs.
• Managed budgets effectively for optimal cost control, negotiating vendor contracts and monitoring expenses closely.
• Ensured regulatory compliance by maintaining strict adherence to food safety guidelines and sanitation standards at all times.
• Facilitated successful events by coordinating staff schedules, delegating tasks efficiently, and providing clear direction during high-pressure situations.
• Maximized venue utilization with precise space allocation planning and flexible room setups for various event types.
• Collaborated with sales teams to create custom event packages tailored to the unique needs of each client.
• Optimized workflow efficiencies by implementing standardized procedures for banquet operations across multiple venues within the company portfolio.
• Boosted revenue generation through proactive promotion of venue capabilities during site tours and consultations with prospective clients.
• Contributed to company growth with innovative ideas for new event concepts, theme development, and marketing initiatives targeting niche markets.