Griselda Tracy
Georgetown,Tx
Summary
Qualified Customer Service Professional and Office Administrator with extensive experience in managing office operations, coordinating schedules, and maintaining efficient workflows. Proven track record in streamlining administrative processes and supporting executive teams. Demonstrated expertise in multitasking and communication skills, ensuring smooth day-to-day operations.
Overview
11
11
years of professional experience
Work History
Office Administrator
Can Do Cleaning
03.2023 - Current
- Managed daily administrative tasks, including answering phone calls, responding to emails, and organizing meetings
- Maintained office supplies inventory by checking stock levels and placing orders as needed
- Handled confidential information with utmost discretion and ensured compliance with data protection policies
- Supported the finance department in processing invoices, expense reports, and payroll documentation accurately and on time
- Managed office calendar, scheduling appointments and meetings for staff members
- Managed social media accounts to promote services and engage with potential clients.
- Responded promptly to client inquiries and concerns.
Sales Representative
State Farm Insurance
09.2019 - 09.2023
- Present exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction
- Utilized CRM software to track leads, manage accounts, and analyze sales data for strategic decision-making
- Attended industry trade shows and conferences to network with potential clients and stay updated on market trends
- Built rapport with customers through active listening and understanding their unique needs
- Identified upselling opportunities within existing accounts, resulting in a 20% increase in average deal size
Customer Service Representative
Farmers Insurance Group
11.2014 - 09.2019
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and deliver accurate information
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
Education
Vocational Education And Training - Medical Assistant
Everest Institute
Austin, TX01.2013
Skills
- Strong Communication Skills: Proficient in verbal and written communication, capable of conveying information clearly and persuasively to diverse audiences
- Cold Calling Expertise: Experience in making outbound calls to prospective clients, effectively engaging them and securing appointments
- Lead Generation: Ability to develop and nurture a lead generation pipeline, utilizing various techniques to identify and qualify potential clients
- Customer Service: Attuned to client needs and capable of building rapport with potential customers to foster long-term relationships
- Organizational Skills: Excellent time management and organizational abilities, ensuring tasks are completed efficiently and deadlines are met
- Critical Thinking: Ability to analyze situations, identify problems, and develop practical solutions to ensure successful appointment setting
- Adaptability: Comfortable adapting to new systems, processes, and changes within a fast-paced environment
- Team Collaboration: Experience working collaboratively with team members to achieve common goals and enhance overall sales efforts
Strong Problem Solving Abilities: Ability to address customer inquiries and concerns effectively
Languages
Spanish - Fluent
Timeline
Office Administrator
Can Do Cleaning
03.2023 - Current
Sales Representative
State Farm Insurance
09.2019 - 09.2023
Customer Service Representative
Farmers Insurance Group
11.2014 - 09.2019
Vocational Education And Training - Medical Assistant
Everest Institute
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