Griselda Villa-Moreno
Phoenix,AZ
Summary
Detail-oriented housing inspector with extensive and proven knowledge regarding the many local, state and federal housing program regulations. Experienced in various aspects of the housing program including property management and housing inspection. Extensive experience with tenant, landlord and housing department stakeholders, focusing on solutions-oriented communication. Hardworking and self-motivated individual skillful in planning and conducting accurate visual and measurement tests and preparing and maintaining comprehensive inspection reports and records. Team player committed to collaborating, sharing knowledge and working cross-functionally to meet all milestones and schedules.
Overview
21
21
years of professional experience
Work History
Housing Program Inspector
City Of Glendale
03.2018 - Current
- Conducted housing inspections, ensuring compliance with state and federal program requirements, local program standards and city ordinances.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Educated participants, landlords and property owners regarding inspection process and results, applying various housing policies, rules and regulations.
- Identified potential hazards and recommended corrective actions, ensuring a safer living environment for all tenants.
- Mentored coworkers, sharing industry expertise to enhance their skills and abilities in performing thorough inspections.
- Identified repair and upgrade requirements needed to meet required standards.
- Effectively communicated with clients and management to ensure alignment on inspection objectives, requirements, and expectations.
- Maintained accurate records of all inspections performed, allowing for more informed decision making regarding maintenance schedules and resource allocation.
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
Property Manager
Housing Authority of Maricopa County
06.2013 - 03.2018
- Manage PH, LIHTC w/PBV’s & Conventional properties
- Assure the integrity of the occupancy issues, the proper physical condition and that all activities are in compliance with regulations, laws, policies and goals
- Review and resolve complaints and grievances from residents according to policy
- Respond to resident questions & inquiries
- Coordinate the implementation of the resident services program required by HUD for the use of PBVs to improve the residents’ quality of life
- Inspect properties; assure units are properly maintained at HAMC, ADOH & HUD quality & safety standards
- Review maintenance work-orders and prioritize maintenance projects
- Monitor, coordinate and prioritize the activities of the office and maintenance staff, including the review of housing eligibility & leasing documents, work-orders, contracts, etc
- Counsel, coach and train staff; monitor work, develop staff skills and evaluate performance to assure a productive and efficient work environment
- Prepare site budgets and monitor expenses to ensure spending is within guidelines; this includes creating Purchase Orders, coding of invoices and closing out Purchase Orders and submitting to finance for payments, along with invoices.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Asst. Property Manager
Housing Authority of Maricopa County
08.2007 - 06.2013
- Manage annual & interim re-certifications, verify income/assets and calculate rent in accordance with HUD & HAMC policies
- Notify residents of rent change
- Complete annual, special, housekeeping & UPCS inspections
- Print out work-orders and/or send lease violations after inspections if needed
- Inspect grounds & buildings periodically to assure they are kept in a safe, sanitary and decent manner, also for non-compliance of regulations & standards
- Issue yard tickets and/or lease violations; print work-orders as needed to correct issues
- Show units to prospective residents and manage the move-in process including but not limited to verifying income, assets, household composition, criminal & credit and previous rental history
- Calculate rent accordingly, send move-in appointment letter, and conduct move-in orientation by explaining & signing lease agreement along with the rules & regulations and other lease addendums
- Respond to resident & applicant questions and inquires; investigate, mediate and resolve complaints or concerns and disruptive behavior, send lease violation and/or eviction notices when needed
- Arrange resident and other meetings as necessary
- Manage resident files by having all notifications, lease agreements, inspections and other documentation in order; this includes purging files, boxing move-out files for storage with balance owed and destroying move-out files with zero-balance at appropriate 3-year time-frame
- Maintain a list of all files sent for storage or sent for shredding with accurate information of resident move-out and date sent
- Coordinate with crime-free officers including communication regarding incidents occurred on HAMC properties and organizing crime-free community events
- Collect resident rents, input in HAB, fill out deposit slips and take to bank
- Print work-orders as called in by resident or as needed for preventative maintenance
- Contact contractors when needed, schedule services including pest control and send notification to residents.
Programs Assistant
Housing Authority of Maricopa County
01.2005 - 08.2007
Customer Service Representative
Housing Authority of Maricopa County
10.2003 - 01.2005
Education
GED -
A.I.B.T
Phoenix, ArizonaHigh School Diploma -
Escuela Preparatoria Federal Albert Einstein
Chihuahua, Mexico01.1997
Skills
- Quality Control
- Visual inspections
- Inspection Reporting
- Training and mentoring
- Documentation and Recordkeeping
- Decision-Making
- Ethics and integrity
- Corrective Action Planning
- Attention to Detail
Languages
Spanish
Native or Bilingual
Timeline
Housing Program Inspector
City Of Glendale
03.2018 - Current
Property Manager
Housing Authority of Maricopa County
06.2013 - 03.2018
Asst. Property Manager
Housing Authority of Maricopa County
08.2007 - 06.2013
Programs Assistant
Housing Authority of Maricopa County
01.2005 - 08.2007
Customer Service Representative
Housing Authority of Maricopa County
10.2003 - 01.2005
GED -
A.I.B.T
High School Diploma -
Escuela Preparatoria Federal Albert Einstein
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