Overview
Work History
Education
Skills
Languages
Timeline
Generic

Grisell Diclo

67 Freedom Rd,RI

Overview

18
18
years of professional experience

Work History

Municipal Court Bilingual Clerk

Providence Municipal Court
Providence, RI
03.2014 - Current
  • Processed court documents and maintained accurate records for legal proceedings.
  • Coordinated communication between court officials and the public effectively.
  • Managed the filing system, ensuring organization and easy access to information.
  • Provided customer service to clients, addressing inquiries with professionalism and clarity.
  • Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
  • Answered phone calls from members of the public regarding inquiries about upcoming hearings or trials.
  • Managed calendar scheduling for courtroom proceedings.
  • Organized and maintained a large database of records, including case files, court dockets, and other related materials.
  • Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
  • Provided clerical support such as typing letters, memos, orders and judgments.
  • Updated records after each hearing or trial was concluded.
  • Processed payments for fines or fees associated with cases heard in court.
  • Prepared daily reports on cases processed during each session of court.
  • Coordinated the use of court facilities for special hearings and events.
  • Managed daily court dockets to ensure efficient case progression.
  • Ensured all court fees and fines were collected and properly recorded.
  • Utilized court management software to track cases and generate reports.
  • Scanned paper documents into electronic format for storage in computer databases.
  • Provide translation to customers from Spanish to English.

Bilingual Vital Statistic Clerk

Providence City Hall
Providence, RI
01.2007 - 03.2014
  • Managed daily office operations and ensured efficient workflow at city hall.
  • Processed public records requests and maintained accurate documentation for residents.
  • Maintained filing systems and organized records for easy retrieval by staff members.
  • Provided customer service support to residents, addressing inquiries and concerns promptly.
  • Utilized office software to create reports and presentations for internal use.
  • Trained new clerical staff on office procedures and software systems used in operations.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Communicated with customers and employees to answer questions or explain information.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Verified accuracy of all paperwork prior to submission for processing.
  • Organized and maintained filing systems for confidential documents.
  • Processed customer orders promptly and accurately.
  • Utilized computer software programs to create reports, labels, forms.
  • Operated cash register to process cash, check, and credit card transactions.
  • Processed payments, refunds, and exchanges accurately and efficiently.
  • Scanned documents into digital formats ensuring accuracy of content.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Answered customer inquiries via phone and email.
  • Collaborated with team members to complete tasks efficiently and meet deadlines.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Trained staff members to perform work activities and use computer applications.
  • Copied, sorted and filed records of office activities and business transactions.
  • Provide Translation to customers. (Spanish)

Education

High School Diploma -

Hope High School
Providence, RI
06-1993

Skills

  • Court document processing
  • Bilingual communication
  • Customer service
  • Scheduling appointments
  • Filing system organization
  • Payment processing
  • Team collaboration
  • Attention to detail
  • Written translation
  • Document management
  • Oral interpretation
  • Fluent bilingualism
  • Verbal and writing communication
  • Filing systems
  • Mail handling
  • Cash handling
  • Processing mail
  • Mail sorting
  • Handling payments
  • Telephone etiquette
  • Cash management
  • Customer satisfaction

Languages

Spanish, English
Professional

Timeline

Municipal Court Bilingual Clerk

Providence Municipal Court
03.2014 - Current

Bilingual Vital Statistic Clerk

Providence City Hall
01.2007 - 03.2014

High School Diploma -

Hope High School

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