GRISELLE MAJOROS
Certified Pharmacy Technician
La Verne
Summary
Accomplished and Certified Pharmacy Technician with over 18 years of experience in pharmacy environments. Demonstrate a high level of compassion for elderly patients and underserved communities. Strong focus on teamwork and delivering results. Ability to adapt seamlessly to changing needs. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach in identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
CENTRALIZED PHARMACY RENEWAL TECHNICIAN
AltaMed Corporate
08.2023 - Current
- Created and Implemented Capture Rate Project
- Conducted patient outreach calls to promote In-house pharmacy
- Created and maintained data entry logs to track data entry activities.
- Established networking relationships at Community Outreach Events
- Assisted Centralized Pharmacy Renewal Department in providing medication refills following protocol criteria using EPIC software
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Demonstrated adaptability when faced with new challenges, enabling quick mastery of necessary skills.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Sought ways to improve processes and services provided.
- Resolved customer complaints with empathy, resulting in increased loyalty.
- Received 2024 All-Hands Core Values Award-Patients Always Come First
PHARMACY OPERATIONS MANAGER
Walgreens
11.2006 - 04.2023
- Recruited and trained pharmacy interns and technicians, providing direct supervision, ongoing staff development and continuing education to employees.
- Collaborated with store manager and pharmacy manager to maintain daily operations.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Supervised inventory management.
- Managed pharmacy compliance records.
- Adhered to company policies and regulations, maintaining updated knowledge on best practices within the retail industry.
Education
Bachelors - Biology
CALIFORNIA STATE POLYTECHNIC UNIVERSITY-POMONA
Pomona, CA08.2020
Skills
- Inventory Management
- Experience in EPIC software
- Customer Service
- Attention to detail
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Active listening
- Critical thinking
- Call center experience
- Recordkeeping strengths
- Fluent bilingualism
- Microsoft Office
- 70 WPM
Certification
- PTCB Certified, #390101070242316
- Pharmacy Technician License, #69230
2024 All-Hands Core Values Award-Patients Always Come First.
Nominated in recognition of always providing patients with extraordinary care and always putting out patients needs first.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
CENTRALIZED PHARMACY RENEWAL TECHNICIAN
AltaMed Corporate
08.2023 - Current
PHARMACY OPERATIONS MANAGER
Walgreens
11.2006 - 04.2023
Bachelors - Biology
CALIFORNIA STATE POLYTECHNIC UNIVERSITY-POMONA
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