GRISELLE MCFADDEN
New Haven,United States
Summary
Enthusiastic Community Manager dedicated to achieving property management goals. Knowledgeable about payment collections, maintenance and documentation. Offering 20 years of related experience in the field. Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures. Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
20
20
years of professional experience
Work History
Community Manager
The Community Builders
New Haven, CT
07.2021 - Current
- Worked with maintenance staff to complete timely repairs and enhancements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
- Managed community within established cost constraints.
- Evaluated property conditions and recommended improvements.
- Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Received and processed resident payments, and updated system accounts with latest information.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Met with residents to gather information and develop effective solutions.
Assistant Property Manager
THE CITY OF NEW HAVEN D/B/A ELM
New Haven, CT
01.2020 - Current
- Assists senior management in the development and implementation of policies and procedures to improve effective and efficient use of properties
- Manage a building staff in the absence of the Property Manager or General Manager
- Oversee tenant requests for work orders, including obtaining estimates, providing proposals, submitting work orders, and invoicing tenants
- Work closely with a Property Manager to create, administer, or modify administrative processes, procedures, and associated manuals
- Work closely with third-party service providers to ensure that assets are managed to yield optimal returns
Housing and Occupancy Specialist
New Haven, CT
03.2016 - 12.2019
- Calculate and determine tenant income, rental payment, and subsidy amount
- Serve as a mediator between landlords and tenants to avoid unnecessary evictions
- Calculate and determine tenant income, rent, and subsidy
- Serve as a mediator between landlords and tenants to prevent unnecessary evictions
- Determine applicant's eligibility to participate in Housing Choice Voucher and Low-
- Income Public Housing Programs
Property Manager
360 PROPERTY MANAGEMENT GROUP, OF THE HOUSING AUTHORITY OF, OF NEW HAVEN
New Haven, CT
04.2009 - 03.2017
- Assist team with the apartment turnover process, by managing scheduling, vendors and quality inspections
- Conduct competitive and ethical bidding procedures for building services to ensure quality and competitive pricing
- Conduct periodic staff performance evaluations
- Develop improvement strategies for the performance of
- Conduct regular Uniform Physical Condition System (UPCS) property inspections to ensure that staff and service providers are adhering to performance standards
- Make necessary adjustments
- Contribute to the ongoing improvement of policies and procedures leading to a continuous improvement in management and tenant service quality
- Partner with marketing and leasing teams to assist in leasing efforts
- Provide management and leadership to property staff, including hiring and performance management
- Responsible for the financial management of the property, including preparing capital and operating budgets, monitoring monthly financial reports, and working with Senior Management, property accountant and property team to ensure financial performance indices are meet
Skills
- In depth knowledge of Microsoft Office Suite, computer-based resident information systems
- Nam McKay rent and Income determination certification
- Spreadsheet Tracking
- Quadel Fair Housing Certification
- Quadel Housing Qualification Standards Inspection Certification
- Word process, 55 WPM
- Administrative Leadership
- Dispute Handling
- Grounds and Facility Inspection
- Rent Collection
- Financial Budgeting and Reporting
- Safe Work Practices
Timeline
Community Manager
The Community Builders
07.2021 - Current
Assistant Property Manager
THE CITY OF NEW HAVEN D/B/A ELM
01.2020 - Current
Housing and Occupancy Specialist
03.2016 - 12.2019
Property Manager
360 PROPERTY MANAGEMENT GROUP, OF THE HOUSING AUTHORITY OF, OF NEW HAVEN
04.2009 - 03.2017
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