Summary
Overview
Work History
Education
Skills
Personal Information
References
Leadership Experience
Timeline
Generic

Griselle Pagan Morales

Orlando,FL

Summary

Dedicated and hard-working individual with exceptional organizational skills seeking a Sales Support Specialist position with Health Plan One. Excels in quickly grasping new concepts and adapting to dynamic environments. Committed to providing top-notch support and ensuring seamless operations. Ready to make a positive impact and contribute to the company\'s growth.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Health Plan One
10.2024 - Current
  • Managed approximately 50 Inbound calls per day from clients.
  • Handle Enrollment Verifications and Health Risk Assessment surveys from Agents.

Licensed Agent

Health Plan One
06.2024 - 10.2024
  • Direct Medicare recipients towards a WellCare Medicare Advantage plan that fits their needs

Compliance Assistant

Health Plan One
02.2023 - 09.2023
  • Assist with inquiries, complaints and reviews.
  • Assist with maintaining compliance with company and insurance carrier policies and procedures.
  • Performed other related duties as assigned

Licensed Agent

Health Plan One
03.2022 - 02.2023
  • Direct Medicare recipients towards a Medicare Advantage or Supplement plan that fits their needs
  • Assist clients with dental, cancer, heart attack and stroke ancillary plans.

Fast Tracker

Health Plan One
02.2022 - 03.2022
  • General Insurance Principles
  • Types of health Insurance Policies
  • Policy Provisions and Clauses
  • Underwriting Procedures
  • Medical Terminology
  • Claims Process
  • Florida Health Insurance Regulations
  • Reviewing to Pass the 2-40 Health Only Licensing Exam

Customer Service Representative

Health Plan One
09.2021 - 02.2022
  • Handled Inbound calls form Wellcare brokers
  • Assisted brokers with navigating portals
  • Handle "Request for Information" from carriers and resubmitted applications
  • Assisted Wellcare Brokers with Application statuses

Sales Rep

Angi
05.2021 - 08.2021
  • Pair business owners with clients looking for their services

Recruiting Manager

Grooglobal
06.2020 - 04.2021
  • Recruiting new talent, database and implementation of new strategies to attract new talent and trained other recruiters

Assistant Manager

T-Mobile Authorized Dealer
03.2015 - 05.2020
  • Company Overview: (B2B)
  • Responsible for building and managing sales team, recruiting, training, motivating and driving sales
  • Make sales and manage territories as well
  • (B2B)

Education

AA - Medical Billing and Coding

Anthem College
01.2014

Skills

  • Strong Communication Skills
  • Strong Motivation
  • Fast learner
  • Detail Oriented
  • Ability to multi-Task and Work Independently
  • Adaptive team player
  • Positive and professional
  • Punctuality and reliability
  • Multitasking
  • Proficient in Excel
  • Proficient in Powerpoint
  • Proficient in Word

Personal Information

Title: Compliance Assistant

References

Allison Leslie-Campbell

Leadership Experience

  • One of the top 5 Most Improved Agents in my first AEP for 2022
  • Top performer 2016, 2017, 2018 & 2019 on T-Mobile campaign
  • Awarded Selfless Leader Award at T-Mobile's national conference 2016 & 2017.
  • Top Leader with Leader Pin at National conference in 2017 & 2018
  • Consistently surpasses monthly and quarterly goals. (Both in RAMP and WellCare PMT)

Timeline

Customer Service Representative

Health Plan One
10.2024 - Current

Licensed Agent

Health Plan One
06.2024 - 10.2024

Compliance Assistant

Health Plan One
02.2023 - 09.2023

Licensed Agent

Health Plan One
03.2022 - 02.2023

Fast Tracker

Health Plan One
02.2022 - 03.2022

Customer Service Representative

Health Plan One
09.2021 - 02.2022

Sales Rep

Angi
05.2021 - 08.2021

Recruiting Manager

Grooglobal
06.2020 - 04.2021

Assistant Manager

T-Mobile Authorized Dealer
03.2015 - 05.2020

AA - Medical Billing and Coding

Anthem College

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Griselle Pagan Morales