Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

GRISELLE SANCHEZ REYES

Kissimmee,FL

Summary

Highly-motivated employee with desire to take new challenges and collaborate with my experience, skills and knowledge in achieving the objectives of the company while continue with my professional development. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

21
21
years of professional experience

Work History

Food & Beverage Coordinator

<span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">DISNEY'S</span> RIVIERA RESORT (DVC)
Lake Buena Vista, Florida
10.2019 - Current
  • Organized and executed daily responsibilities as a Coordinator, including general teller duties and administrative tasks
  • Demonstrated expertise in modeling, teaching, and reinforcing The Five Keys fundamentals.
  • Oversaw the optimization of operational efficiency while monitoring staffing.
  • Enhanced communication channels for leaders, essential partners, and the Cast team
  • Enhanced guest experience by providing efficient and proficient service as a Hostess, ensuring smooth check-ins, managing reservations, and resolving customer queries.
  • Streamlined delivery of educational content to maximize comprehension

FOOD AND BEVERAGE QSR

DISNEY WORLD RESORT
Lake Buena Vista, Florida
01.2015 - 10.2019
  • Managed cash transactions in a timely manner to ensure smooth customer experience.
  • Provided superior guest services by assisting with their needs and addressing any problems they encountered
  • Enhanced training techniques for optimal performance in the role of former trainer.

ACCOUNTING MANAGER

PUERTO RICAN FAMILY INSTITUTE, INC
San Juan, PR
07.2003 - 08.2014
  • Implemented strategies for effective operational budgeting of the agency
  • Generated accurate and timely financial reports for review
  • Developed and implemented effective accounting procedures to enhance organizational efficiency
  • Oversaw the operations of the accounting department and led a team responsible for A/P, Payroll, Inventory, and Purchase
  • Oversaw comprehensive accounting operations, handling various tasks such as accounts payable/receivable management, general ledger maintenance, banking reconciliations, and monthly balance sheet preparation
  • Led disciplined and motivated accounting team to enhance performance
  • Ensured accurate and timely processing of payroll for 400 employees
  • Coordinated with suppliers to ensure accurate reconciliation of invoice payments
  • Streamlined the documentation process for all financial department operations

Education

BBA - Accounting

INTERAMERICAN UNIVERSITY OF PUERTO RICO
Puerto Rico
06-1999

Skills

  • Self-motivated
  • Team leadership
  • Staff development
  • Excellent skills in computer programs such as Excel, Power Point, Word, Outlook
  • Knowledge in CDS, My Time and Cast Mobile
  • General knowledge in GEMS

References

  • Mike Revell, Guest Experience Manager, Disney's Riviera Resort, 407-716-0742
  • Amber Trafford, Proprietor, Grand Floridian Beach Resort and Spa, 407-413-4168
  • Norma Batista, PRFI Head Start Director, 787-375-3606
  • Leilani Cintron Ayala, PRFI Head Start Human Resources Manager, 787-447-4281

Languages

Spanish
Native/ Bilingual
English
Full Professional

Timeline

Food & Beverage Coordinator

<span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">DISNEY'S</span> RIVIERA RESORT (DVC)
10.2019 - Current

FOOD AND BEVERAGE QSR

DISNEY WORLD RESORT
01.2015 - 10.2019

ACCOUNTING MANAGER

PUERTO RICAN FAMILY INSTITUTE, INC
07.2003 - 08.2014

BBA - Accounting

INTERAMERICAN UNIVERSITY OF PUERTO RICO

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GRISELLE SANCHEZ REYES