GRISELLE TORRES
ORLANDO,FLORIDA
Summary
Reliable and organized Parking Attendant with excellent customer service skills. Clean driving record and acute spatial awareness. Competent in money handling and cash register operations. Conscientious Parking Attendant with 20 years of experience in cash handling and customer service. Highly personable and dependable. Skilled in spatial awareness and using lot space effectively. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
32
32
years of professional experience
Work History
Parking Attendant and Transportation
Universal Studios Florida
02.2013 - 01.2022
- Answered general questions about parking fees, facilities, and directions.
- Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
- Assisted with traffic flow during peak hours, ensuring smooth entry and exit for all patrons.
- Maintained a safe and secure parking environment by conducting regular patrols and reporting any suspicious activity.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
- Coordinated with other attendants during busy periods to provide seamless service while maintaining an organized workflow among staff members.
- Supported special events by coordinating temporary parking accommodations and directing traffic as needed.
- Contributed to team meetings with insights for improving parking services and customer experience.
- Delivered prompt assistance to customers with lost tickets or parking location issues.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Delivered above and beyond service to VIP guests at property.
Customer Service Cashier
Michaels Craft Store
10.2012 - 01.2013
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
- Identified and resolved discrepancies and errors in customer accounts.
Supervisor of Operations
Stellar Partners (Ron Jon International Airport)
04.2006 - 12.2009
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Kept high average of performance evaluations.
Lead Sales Associate
Alpha Airport Services Inc.
03.2005 - 04.2006
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Trained new sales associates to ensure consistent performance across the team.
- Implemented visual merchandising strategies to improve product presentation and increase sales conversions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Stayed current on company offerings and industry trends.
- Delivered excellent customer service for repeat business and referrals.
Quality Control Officer
Dial America Marketing Inc
03.2004 - 02.2005
- Kept equipment operating and in good condition by performing quality checks and calling in for repairs when needed.
- Collaborated with production teams to identify areas for improvement and implement corrective actions for better product outcomes.
- Played an integral part in new product development projects by providing valuable input on quality considerations and potential obstacles.
- Maintained up-to-date knowledge of industry best practices through regular professional development opportunities, leading to increased proficiency in role responsibilities.
Food Service Worker
Careers USA
08.2003 - 03.2004
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Enhanced team efficiency with streamlined food preparation processes.
- Cleaned and organized kitchen, dining and service areas.
Food Service Worker
Whole Food Market
02.2003 - 08.2003
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Contributed to menu development, incorporating seasonal ingredients and customer feedback.
- Increased repeat business with high standards of food quality and service.
- Maintained accurate records of food temperatures to ensure safety standards were met.
- Boosted customer satisfaction, promptly addressing and resolving complaints.
Assistant Manager
Wendys Restaurant
06.2002 - 02.2003
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Implemented staff training programs to elevate service standards and knowledge.
Transportation and Translation
Tampa International And All Languages Inc
12.2001 - 06.2002
- Supported senior translators in developing client-specific glossaries, ensuring consistent terminology usage across projects.
- Strengthened language skills through continuous learning and development opportunities, becoming a more valuable asset to the team.
- Developed strong relationships with clients by providing excellent customer service and addressing their translation needs promptly.
- Ensured client satisfaction by delivering high-quality translations that met or exceeded expectations while adhering to established guidelines.
- Conducted thorough research on cultural nuances to produce accurate translations that resonated with target audiences.
- Interpreted conversations between foreign language-speaking clients and others.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
Food Service Worker
Miami Dade Public Schools
09.1999 - 12.2001
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Food Activity Forman
Army Air Force Exchange Service Fort Buchanan
02.1997 - 11.1998
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- Inspected completed work to verify quality standards and compliance with criteria.
- Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Adapted workflows in response to changing environmental conditions or unexpected challenges encountered during construction activities.
- Implemented efficient work processes to boost overall productivity while reducing costs.
- Streamlined communication between departments, establishing clear channels and protocols.
- Created and implemented plans to maximize efficiency of workers.
Food Service Worker
NASF Fort Bragg
06.1995 - 08.1996
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Assistant Manager
Army And Air Force Exchange Services
03.1990 - 01.1991
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
Education
High School Diploma -
Luis Pales Matos
Bayamon, PR1987
Working Training System
Army And Air Forced Exchange Service
Zaragoza, Spain04.1991
Course in Customer Services
NASF
Fort Bragg, NC09.1996
Cash Register Training
Miami Dade Public School
Miami, FL10.2000
Course in Proper Food Safety And Sanitation Prep.
Miami Dade Public School
Miami, FL11.2000
National Restaurant Association ServSafe Food
Wendy's Restaurant
Orlando, FL12.2002
TOS
Alpha Airport Services Inc
Orlando, FL11.2005
TOS
Alpha Airport Services
Orlando, FL06.2006
Orientation
Universal Studios Florida
Orlando, FL02.2013
Training Lot, Toll
Universal Studios Florida
Orlando, FL02.2013
Skills
- Strong customer service
- Team player attitude
- Reliable and punctual
- Patience and Tolerance
- Self-Motivated Work Ethic
- Quick Decision Making
- Incident Reporting
- Guest Relations
- Safe Driving
- Traffic Control
- Organizational abilities
- Cash handling expertise
- Lot monitoring
- Self Motivation
Accomplishments
- Collaborated with team of 10 to 20 in the development of Grad Bash, Halloween Horror Night, Arnold Palmer Invitational.
- Supervised team of 5 to 20 staff members.
Languages
Spanish
Native or Bilingual
Timeline
Parking Attendant and Transportation
Universal Studios Florida
02.2013 - 01.2022
Customer Service Cashier
Michaels Craft Store
10.2012 - 01.2013
Supervisor of Operations
Stellar Partners (Ron Jon International Airport)
04.2006 - 12.2009
Lead Sales Associate
Alpha Airport Services Inc.
03.2005 - 04.2006
Quality Control Officer
Dial America Marketing Inc
03.2004 - 02.2005
Food Service Worker
Careers USA
08.2003 - 03.2004
Food Service Worker
Whole Food Market
02.2003 - 08.2003
Assistant Manager
Wendys Restaurant
06.2002 - 02.2003
Transportation and Translation
Tampa International And All Languages Inc
12.2001 - 06.2002
Food Service Worker
Miami Dade Public Schools
09.1999 - 12.2001
Food Activity Forman
Army Air Force Exchange Service Fort Buchanan
02.1997 - 11.1998
Food Service Worker
NASF Fort Bragg
06.1995 - 08.1996
Assistant Manager
Army And Air Force Exchange Services
03.1990 - 01.1991
High School Diploma -
Luis Pales Matos
Working Training System
Army And Air Forced Exchange Service
Course in Customer Services
NASF
Cash Register Training
Miami Dade Public School
Course in Proper Food Safety And Sanitation Prep.
Miami Dade Public School
National Restaurant Association ServSafe Food
Wendy's Restaurant
TOS
Alpha Airport Services Inc
TOS
Alpha Airport Services
Orientation
Universal Studios Florida
Training Lot, Toll
Universal Studios Florida
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