Grisel M. Lara
Pasadena,TX
Summary
Accomplished Associate Optician at Walmart Vision Center, adept in optical measurements and fostering customer satisfaction. Demonstrated ability to increase sales through effective communication and product knowledge. Excelled in a fast-paced environment, showcasing adaptability and a strong organizational skill set. Proven track record in enhancing client relationships and streamlining processes for improved efficiency.
Professional bilingual customer service specialist with deep expertise in managing customer inquiries and resolving issues efficiently. Strong focus on teamwork and delivering results, adapting seamlessly to changing needs. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences.
Overview
12
12
years of professional experience
Work History
Clerk
Bimbo Bakeries USA
07.2013 - 09.2018
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Boosted departmental collaboration by coordinating schedules and facilitating communication between teams.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Optimized office space usage, arranging workstations to maximize productivity.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Communicated with customers and staff politely and professionally to uphold store standards.
Clerk of the Court
Harris County Tax Office
01.2018 - 04.2019
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
Associate Optician
Walmart Vision Center
09.2020 - Current
- Achieved sales goals consistently by utilizing effective communication skills and product knowledge.
- Maintained a clean and organized workspace, contributing to an efficient and professional work environment.
- Handled difficult customer interactions professionally, resolving issues in a timely manner to maintain client satisfaction.
- Streamlined the ordering process for optical products, resulting in faster turnaround times and increased order accuracy.
- Assisted in inventory management tasks, ensuring adequate stock levels for both frames and lenses.
- Collaborated with optometrists to ensure accurate prescription measurements and optimal lens selection for patients.
- Established rapport with clients through attentive listening skills, fostering long-term relationships and repeat business.
- Conducted thorough frame adjustments, ensuring a comfortable fit for each customer while minimizing breakages or returns.
- Increased average transaction value by effectively cross-selling accessories such as lens cleaners, cases, or specialty lenses when appropriate.
- Coordinated insurance verifications and billing processes accurately to streamline patient experiences during their visit.
- Monitored store displays regularly, rotating merchandise as needed to maintain a visually appealing and organized environment.
- Assisted in the hiring and training of new staff, sharing best practices and industry knowledge with incoming team members.
- Educated customers on proper eyewear care and maintenance, leading to fewer returns and repairs.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
Education
High School Diploma -
Nimitz High School
Houston, TX12-2024
Skills
- Telephone etiquette
- Document preparation
- Optical measurements
- Strong organization
- Filing systems
- Critical thinking
- Adaptability and flexibility
- Money handling
- Handling pa
- Customer satisfaction
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Associate Optician
Walmart Vision Center
09.2020 - Current
Clerk of the Court
Harris County Tax Office
01.2018 - 04.2019
Clerk
Bimbo Bakeries USA
07.2013 - 09.2018
High School Diploma -
Nimitz High School
Similar Profiles
Benjamin HeimBenjamin Heim
Transportation Manager at Bimbo Bakeries USATransportation Manager at Bimbo Bakeries USA
Areli PosadaAreli Posada
Bread Vendor at Bimbo Bakeries USABread Vendor at Bimbo Bakeries USA
DENNIS WASHINGTON IIDENNIS WASHINGTON II
Salesperson at Bimbo Bakeries UsaSalesperson at Bimbo Bakeries Usa