Medical Office Manager
Florida ENT and Allergyy
11.2022 - Current
- Managing Office Supply Orders and Inventory.
- Facilitating EOS meetings and accountability for topics discussed. Oversee and have knowledge of each department: Allergy, Audiology and ENT.
- Created and implemented organizational policies and procedures (SOP Triage MA's).
- Staff training: Phreesia Usage, ZocDoc Usage, ModMed Usage, Clinical and Front Desk Chart Prep.
- Established performance goals for employees and provided feedback on methods for reaching those milestones (30/60/90 day evaluations, Terminations, and Disciplinary Actions).
- Assisted in organizing and overseeing assignments to drive operational excellence (performance management improvement).
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Manage proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
