GRISEL SANTIAGO FERRER
Redmond,WA
Summary
Enthusiastic and dedicated instructional assistant/paraeducator with a strong commitment to achieving team success through hard work, attention to detail, and exceptional organizational skills. Proven ability to establish and nurture positive relationships with students, parents, and colleagues. Committed to providing culturally responsive support and meeting the diverse needs of students. Maintains a patient demeanor to create an environment where students feel comfortable asking questions and confidently grasp new concepts. Highly motivated team player with a passion for helping others. Possesses excellent organizational and communication skills, delivering guidance and education on various topics such as academics, behavior management, and technology.
Overview
17
17
years of professional experience
Work History
Instructional Assistant
Ella Baker Elementary/ LWSD
Redmond, WA
10.2021 - 09.2022
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Prepared instructional materials such as worksheets, visual aids, or manipulatives according to teacher directives for effective lesson execution.
General School Assistant
Ardmore Elementary School, Bellevue School District
Bellevue, WA
01.2020 - 01.2021
- Provided support during classes, group lessons, and classroom activities.
- Handed out classroom materials, like pencils, paper, and crayons.
- Assessed students' social, emotional, and academic needs to plan goals appropriately.
- She supported student learning objectives through personalized and small-group assistance.
- Supported Spanish Speakers Students at School and remotely(during COVID)
- Organized and supervised games and other recreational activities to promote physical, mental, and social development.
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Assisted in maintaining a positive learning environment by managing classroom behavior and addressing issues promptly.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
Breastfeeding Peer Counseling
Women, Infants, And Children (WIC)
San German, Puerto Rico
10.2017 - 03.2018
- Provide basic breastfeeding information, encouragement, and support to WIC pregnant and breastfeeding mothers.
- Call more than 10 pregnant or breastfeeding mothers daily to make appointments for breastfeeding orientation.
- Demonstrated how to express milk and store it in bottles for later feeds.
- Assessed needs of new mothers and advised mothers about child care topics, including breastfeeding.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Developed and maintained courteous and effective working relationships
- Actively listen to customers' requests, confirming full understanding before addressing concerns
- Carried out day-day-day duties accurately and efficiently
Lead Pastor & Volunteer Work in the Community
Avance Misionero /Organization Rescue The Children
Choloma, Cortes, Honduras
11.2005 - 08.2014
- Provided spiritual care through visitation, counseling, and prayer to the community of around 3,000 people including kids.
- Coordinated and spearheaded programs to increase church members' service throughout the community.
- Led programs such as worship, study, fellowship, and service opportunities.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
- Oversaw administration and management of all areas of ministry.
- Partnered with city officials, non-profit resource organizations, civic groups, and members of the public for outreach to at-risk children.
- Organized and spearheaded community outreach programs, including shadowing and mentoring programs focused on helping middle school students plan for college or vocational education opportunities and participate in local civic processes.
- Worked flexible hours; night, weekend, and holiday shifts
- Identified issues, analyzed information, and provided solutions to problems
- Strengthened community partnerships to provide additional resources and support for families in need.
- Organized informational sessions on topics relevant to parents, such as child development, mental health, or nutrition.
- Assessed community needs and identified resources for social and community service programs.
- Developed partnerships with local organizations to increase community impact and expand outreach efforts.
Customer Service Representative Agent
Call Center Group,Honduras
San Pedro Sula, Honduras
05.2013 - 05.2014
- Answered constant flow of customer calls with up to 10 calls in queue per hour.
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Answered constant flow of customer calls with minimal wait times
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
English Teacher at Elementary School
Techno-English Program/Corporacion Azteca
San Pedro Sula, Honduras
11.2010 - 11.2012
- Prepared and implemented lesson plans covering required course topics for students from 1st to 6th grade.
- Administered assessments and standardized tests to evaluate student progress.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Kept classroom organized, clean, and safe for all students and visitors.
- Tracked student progress using exams and weekly graded assignments, keeping detailed notes and working with students to identify and rectify issues.
Education
Specialization Course in ESL - Teaching English As A Second Language (ESL)
Universidad Pedagogica
San Pedro Sula, Honduras05.2012
Certificate in Biblical Studies -
Avance Misionero Bible Institute
Comayagua, Honduras2008
Chaplain Course -
United Chaplain State of Georgia
Atlanta, GA2004
Certificate in English As A Second Language - English As A Second Language (ESL)
Interactive College of Technology
Atlanta, GA03.2002
No Degree - Department of Animal Industry
University of Puerto Rico - Mayaguez
Mayaguez, PR2001
DTS - Discipleship Training School
University of The Nations
Buenos Aires, Argentina09.1999
High School Diploma -
Lola Rodriguez De Tio
San German, Puerto Rico05.1997
Skills
- Fast Learner
- Calm and Patient Demeanor
- Experience with Diverse Student Populations
- Computer and Microsoft Office Skills
- Small-Group Support and Assistance
- Collaborative and Team-Oriented
- Spanish Language Proficiency
- Positive Attitude and Energetic
- Strong Work Ethic and Dependable
- Attention to Detail
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Instructional Assistant
Ella Baker Elementary/ LWSD
10.2021 - 09.2022
General School Assistant
Ardmore Elementary School, Bellevue School District
01.2020 - 01.2021
Breastfeeding Peer Counseling
Women, Infants, And Children (WIC)
10.2017 - 03.2018
Customer Service Representative Agent
Call Center Group,Honduras
05.2013 - 05.2014
English Teacher at Elementary School
Techno-English Program/Corporacion Azteca
11.2010 - 11.2012
Lead Pastor & Volunteer Work in the Community
Avance Misionero /Organization Rescue The Children
11.2005 - 08.2014
Specialization Course in ESL - Teaching English As A Second Language (ESL)
Universidad Pedagogica
Certificate in Biblical Studies -
Avance Misionero Bible Institute
Chaplain Course -
United Chaplain State of Georgia
Certificate in English As A Second Language - English As A Second Language (ESL)
Interactive College of Technology
No Degree - Department of Animal Industry
University of Puerto Rico - Mayaguez
DTS - Discipleship Training School
University of The Nations
High School Diploma -
Lola Rodriguez De Tio