GRISHMA DOMADIYA

Shift Manager

Dunkin' Donuts

Hoboken, NJ

01.2015 - Current

Provided positive leadership to a team of 30 employees, ensuring operational excellence, exceptional guest experiences, and compliance with Dunkin' Donuts standards
Reduced employee turnover by implementing effective retention strategies such as recognition programs and career development opportunities
Developed strong relationships with vendors to ensure timely delivery of products while maintaining cost efficiencies
Improved overall team performance by effectively delegating tasks and providing clear instructions
Identified potential bottlenecks in the operational processes which resulted in improved productivity levels over time
Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture
Achieved consistent customer satisfaction by addressing concerns promptly and professionally
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team
Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents
Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs
Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings
Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time
Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards
Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development
Excelled in every store position and regularly backed up front-line staff

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