Grismarie Briscoe
El Paso,TX
Summary
To leverage my experience in customer service and my exceptional communication skills to excel in a customer service role. I aim to apply my expertise in creating positive and meaningful relationships with clients to ensure their satisfaction and loyalty, while also contributing to the growth and success of the company. My goal is to provide personalized and empathetic support to customers, while still following company followers and procedures in place.
Overview
3
3
years of professional experience
Work History
Veterinary Assistant
Banfield Pet Hositpal
01.2022 - Current
- Gathering information about the animal's medical history, current health status, and any ongoing health concerns.
- Recording vital signs and other relevant medical data.
- Collaborating with the veterinarian to develop customized health plans based on the animal's needs and any existing medical conditions.
- Educating pet owners on the importance of preventive care and adherence to health plans. aspects of maintaining the animal's health.
- Scheduling follow-up appointments and monitoring the animal's progress over time.
- Updating health records and ensuring accurate documentation of all treatments and procedures.
- Communicating with pet owners to address any questions or concerns they may have regarding their pet's health plan.
Call Center Representative
Teleperformance
01.2021 - 01.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Build sustainable relationships with customers
- Generate sales leads
Finance and Sales Manager
Rent A Center Warehouse & Retail Store
12.2020 - 12.2021
- Monitoring sales performance and KPIs( Key Performance Indicators).
- Setting sales goals and targets for sales team and developing sales strategies and tactics to achieve targets.
- Collaborating with marketing teams to develop effective sales collateral and campaigns
- Building and maintaining relationships with key clients and accounts
- Managing sales budgets and expenses.
- Resolving customer complaints and ensuring customer satisfaction.
- Participating in sales meetings, conferences, and industry events and forecasts to senior management.
- Recruiting and hiring and training sales representatives.
Education
Bachelor of Arts - Business Administration
Strayer University
Washington, DC08.2019
Skills
- Problem solving skills
- Effective communication
- Conduct inspections
- Negotiation
- Financial analysis
- Risk Management
- Relationship Management
- Problem-solving
- Adaptability
- Time- management
- Multitasking
- Conflict Resolution
Timeline
Veterinary Assistant
Banfield Pet Hositpal
01.2022 - Current
Call Center Representative
Teleperformance
01.2021 - 01.2022
Finance and Sales Manager
Rent A Center Warehouse & Retail Store
12.2020 - 12.2021
Bachelor of Arts - Business Administration
Strayer University
Similar Profiles
KAYLA SmithwickKAYLA Smithwick
VA/CSC at Banfield Pet HospitalVA/CSC at Banfield Pet Hospital
Sierra RenaudSierra Renaud
Veterinarian at Banfield Pet HospitalVeterinarian at Banfield Pet Hospital
SHAIRA NUNEZ PEREZSHAIRA NUNEZ PEREZ
LVT at Banfield PetLVT at Banfield Pet
Megan QuianMegan Quian
Tutor at Friends And Family MembersTutor at Friends And Family Members
Teandrea TateTeandrea Tate
Group Practice Manager (SHSS) at William Beaumont Army Medical CenterGroup Practice Manager (SHSS) at William Beaumont Army Medical Center