Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Grismeldy Cruz

Yonkers,NY

Summary

Results-driven and customer-focused retail professional with 1-year of experience in providing exceptional customer service and optimizing store operations. Seeking a dynamic role in the retail industry to leverage strong interpersonal skills, sales expertise, and team-oriented attitude to contribute to the success and growth of a reputable organization. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience

Work History

Hostess

Public Pizza
08.2023 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Used cash registers and credit card machines to cash out customers.
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Advised customers about special offerings and menu items to help drive sales.

Hostess

Casa Fuego
08.2023 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Used cash registers and credit card machines to cash out customers.
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Promoted business loyalty by fostering positive customer relationships.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Advised customers about special offerings and menu items to help drive sales.

Sales Associate

TJMaxx Corporation
10.2022 - 07.2023
    • Demonstrate exceptional accuracy in handling diverse transactions while operating the cash register
    • Exhibit flexibility by willingly working varying schedules and taking extra shifts to meet business demands
    • Assists customers in completing purchases, locating items, and enrolling in reward programs
    • Ensure front aisle merchandise was consistently restocked and meticulously organized
    • Effectively address customer inquiries regarding store policies and promptly resolved concerns
    • Proactively stay updated on store promotions and proactively communicated sales information to customers
    • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
    • Helped customers locate products and checked store system for merchandise at other sites.

Education

Associate degree - Criminal Justice

Westchester Community College
Yonkers, NY
06.2025

High School Diploma -

Roosevelt High School
Yonkers, NY
06.2023

Skills

  • Customer Service & Communications
  • Teamwork & attention to detail
  • Time management & Problem solving
  • Technology and Point of Sale (POS) Systems
  • Maintenance of Stock/Products
  • Guest Inquiries
  • Product & Inventory Knowledge
  • Visual Merchandising
  • Store Operations
  • Cash Handling
  • Solution-Based Selling
  • Complaint Handling
  • Interactive Communication Skills
  • Guest Seating
  • Cleaning and Sanitation
  • Table Setting Knowledge

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Hostess

Public Pizza
08.2023 - Current

Hostess

Casa Fuego
08.2023 - Current

Sales Associate

TJMaxx Corporation
10.2022 - 07.2023

Associate degree - Criminal Justice

Westchester Community College

High School Diploma -

Roosevelt High School

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Grismeldy Cruz