Grissel Reyes
Erie ,PA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service and technology industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
IT Customer Service
Apple
07.2018 - Current
- Coordinated and organized full training courses on customer service techniques and product knowledge to meet company standards and achieve quality results.
- Assisted customers with product and service selection through carefully curated questions.
- Developed and implemented strategies to deliver quality customer service.
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
Case Specialist
Highmark Blue Cross Blue Shield
03.2016 - 05.2018
- Confirmed consultative reports and diagnostic test results.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Provided service and supportive counseling in client's native language, translating and interpreting between client, family and third-party entities.
Store Manager
Lids Locker Room
01.2012 - 04.2015
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
Education
Associate of Science -
Mercyhurst North East
North East, PA06-2011
Skills
- Customer service and retention
- Customer and Service-Oriented
- Delivers exceptional customer service
- Positive Customer Engagement
Languages
Spanish
Native or Bilingual
Timeline
IT Customer Service
Apple
07.2018 - Current
Case Specialist
Highmark Blue Cross Blue Shield
03.2016 - 05.2018
Store Manager
Lids Locker Room
01.2012 - 04.2015
Associate of Science -
Mercyhurst North East
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