Grisselda Anaya Lopez
Sacramento,CA
Summary
Creative Makeup Artist and Hair Stylist with 6 years of experience working with clients from varying backgrounds to produce exceptional desired results for clients. Professionally trained in airbrush makeup working with varying styles and face shapes. Customer oriented, passionate and dedicated specialist with evolving knowledge of makeup styles, personal preferences and industry trends. Experienced in application of makeup for special effects, weddings and special events.
Overview
13
13
years of professional experience
Work History
Hair and Makeup Artist
All Dolled Up Hair And Makeup Artistry
Auburn, CA
04.2018 - Current
- Styled hair, and makeup for customers for special events and occasions, working on more than five clients daily.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Professionally applied makeup to clients for proms, weddings and special occasions.
- Provided personalized skincare recommendations to specifically target top concerns.
Custodian
UC Davis University
UC Davis, CA
09.2019 - Current
- Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency
- Scrubbed, top-coated, buffed and varnished hard floors
- Stripped and refinished hard surface floors to maintain quality condition and appearance
- Cleaned, vacuumed and dusted all areas of UC Davis building to maintain organized, professional appearance for employees and clients
- Mixed water and detergents in containers to prepare chemical cleaning solutions
- Sanitized bathrooms, showers and locker rooms
CSR
Cover California
Sacramento, CA
01.2018 - 01.2019
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Maintained accurate and current customer account data with manual forms processing and digital information updates into our CRM system
- Enrolled clients and help answer premium and health plan questions
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations
- Answered 80 inbound calls every 5 minutes from existing and future policyholders to answer inquiries and discuss insurance options
CSR
Conduent
Sacramento, California
01.2017 - 01.2018
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Help answered Medical billing general questions, as well as help translate to Spanish speakers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Documented all calls and made sure to use correct scripting and achieve 100 on Quality Assurance.
Appointment Setter
Health Net Federal Services
Sacramento, California
10.2015 - 12.2016
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
- Compiled data and ensured accuracy prior to input
- Scheduled and confirmed appointments and meetings for Health Net
- Started Excell spread sheets from scratch to enter Medical Coding to send to physician's
- Kept accurate log of all requests for medical information and records
- Used classification manuals to gain additional knowledge of disease and diagnoses processes
- Maintained accuracy, completeness and security for medical records and health information
ESR
Maximus Inc
Sacramento, California
02.2012 - 01.2015
- Used Meds, Excell, CRM, Power Point to process 60 benefit transactions per day
- Helped educate beneficiaries by conducting daily orientations about health and dental plans as well as enroll and dis enroll clients
- Helped process client Kaiser permits as wells as explained FFS process to clients
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
- Kept reception area clean and neat to give visitors positive first impression
- Sorted, received and distributed mail correspondence between departments and personnel
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Worked with Spanish Clients customers to understand needs and provide Superior service
Education
High School Diploma -
Keema High School
Sacramento, CA06.2011
Skills
- Computer systems knowledge
- Spanish translation
- Customer Consultation
- Beauty Treatment Recommendation
- Time Management
- Detail-Oriented
- Corporate Communication
- Drive Sales
- Product Knowledge
Languages
Spanish
Native or Bilingual
Timeline
Custodian
UC Davis University
09.2019 - Current
Hair and Makeup Artist
All Dolled Up Hair And Makeup Artistry
04.2018 - Current
CSR
Cover California
01.2018 - 01.2019
CSR
Conduent
01.2017 - 01.2018
Appointment Setter
Health Net Federal Services
10.2015 - 12.2016
ESR
Maximus Inc
02.2012 - 01.2015
High School Diploma -
Keema High School
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